1 2 Previous Next 18 Replies Latest reply on Apr 4, 2021 9:53 PM by SRINIVASA KALYAN KARAVADI

    cannot download hub console jar file

    riefqi destiady Active Member

      I installing Informatica Multidomain MDM using Websphere application server with oracle database 12c, when I try to download hub console jar file it is error and said invalid username and password.

      this is what I get in cmxserver.log:

      [2021-03-22 16:15:29,274] [WebContainer : 1] [ERROR] com.siperian.sif.server.RequestRouter: Request processing exception: com.siperian.sif.message.mrm.AuthenticateRequest@d18fc640

      com.siperian.common.SipRuntimeException: SIP-18017: Error occurred during user authentication, error was User "admin" is locked (exceeded max logins allowed).

              User "admin" is locked (exceeded max logins allowed).

              at com.siperian.sam.common.SAManager.validateIdentity(SAManager.java:286)

              at com.siperian.sif.server.RequestProcessorAdaptor.initializeDatabaseConnection(RequestProcessorAdaptor.java:520)

              at com.siperian.sif.server.RequestProcessorAdaptor.preProcess(RequestProcessorAdaptor.java:287)

              at com.siperian.sif.server.RequestRouter.process(RequestRouter.java:319)

              at com.siperian.sif.server.RequestRouter.process(RequestRouter.java:278)

              at com.siperian.sif.server.RequestRouter.process(RequestRouter.java:272)

              at com.siperian.sif.server.RequestRouter.process(RequestRouter.java:267)

              at com.siperian.sif.server.RequestRouter.processNonEjb(RequestRouter.java:192)

              at com.informatica.mdm.cs.server.rest.RestAuthenticator.authenticate(RestAuthenticator.java:60)

              at com.informatica.mdm.web.util.BesRestInterceptor.preHandle(BesRestInterceptor.java:98)

              at org.springframework.web.servlet.HandlerExecutionChain.applyPreHandle(HandlerExecutionChain.java:133)

              at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:962)

              at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:901)

              at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970)

              at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:872)

              at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)

              at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846)

              at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

              at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235)

              at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)

              at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)

              at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:179)

              at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143)

              at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:96)

              at com.informatica.mdm.cs.server.rest.web.CmxFilesFilter.doFilter(CmxFilesFilter.java:54)

              at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)

              at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)

              at com.informatica.mdm.web.initialize.HttpRequestWrapperFilter.doFilter(HttpRequestWrapperFilter.java:26)

              at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)

              at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)

              at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:969)

              at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1109)

              at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:82)

              at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:963)

              at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)

              at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382)

              at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)

              at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532)

              at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318)

              at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:289)

              at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)

              at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)

              at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)

              at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

              at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

              at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

              at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

              at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

              at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

              at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)

       

      my env:
      RHEL 7.4
      websphere 9.0.5.3
      jdk 1.8.0_144
      oracle database 12.1.0.2
        • 1. Re: cannot download hub console jar file
          Priyesh Gupta Seasoned Veteran

          Hi  Nikita,

           

          Please refer below KB this will help you to fix this issue ....

           

          https://knowledge.informatica.com/s/article/505551?language=en_US

          • 2. Re: cannot download hub console jar file
            riefqi destiady Active Member

            Hi Priyesh,

             

            it already more than 0

             

            but still same result

            • 3. Re: cannot download hub console jar file
              Anuvinda Kulkarni Guru

              Can you please check if there is any other ERROR reported in the same log for the same timestamp? The actual error could be different from the one you pasted above.

              • 4. Re: cannot download hub console jar file
                AKSHAYA RAVICHANDRAN Seasoned Veteran

                What are the values set for these column -->Failed_Login_Attempts and  user_enabled_ind

                for the admin user?

                 

                Do you have any other admin_enabled user that you can use to login?

                • 5. Re: cannot download hub console jar file
                  SRINIVASA KALYAN KARAVADI Active Member

                  Also what is the value of Failed_Login_Attempts for that user ?

                  • 6. Re: cannot download hub console jar file
                    riefqi destiady Active Member

                    here is the value of those both column

                    • 7. Re: cannot download hub console jar file
                      riefqi destiady Active Member

                      here is log from websphere output log

                      javax.servlet.ServletException: com.informatica.mdm.cs.server.rest.RestAuthenticationException: SIP-18001: Error occurred during authentication. Error was SIP-18017: Error occurred during user authentication, error was User "admin" is locked (exceeded max logins allowed).

                              SIP-18017: Error occurred during user authentication, error was User "admin" is locked (exceeded max logins allowed).;

                              at com.informatica.mdm.cs.server.rest.RestAuthenticator.authenticate(RestAuthenticator.java:63)

                              at com.informatica.mdm.web.util.BesRestInterceptor.preHandle(BesRestInterceptor.java:98)

                              at org.springframework.web.servlet.HandlerExecutionChain.applyPreHandle(HandlerExecutionChain.java:133)

                              at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:962)

                              at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:901)

                              at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970)

                              at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:872)

                              at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)

                              at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846)

                              at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

                              at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235)

                              at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)

                              at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)

                              at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:179)

                              at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143)

                              at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:96)

                              at com.informatica.mdm.cs.server.rest.web.CmxFilesFilter.doFilter(CmxFilesFilter.java:54)

                              at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)

                              at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)

                              at com.informatica.mdm.web.initialize.HttpRequestWrapperFilter.doFilter(HttpRequestWrapperFilter.java:26)

                              at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)

                              at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)

                              at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:969)

                              at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1109)

                              at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:82)

                              at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:963)

                              at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)

                              at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382)

                              at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)

                              at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532)

                              at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318)

                              at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:289)

                              at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)

                              at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)

                              at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)

                              at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

                              at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

                              at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

                              at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

                              at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

                              at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

                              at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)

                      Caused by: com.informatica.mdm.cs.server.rest.RestAuthenticationException: SIP-18001: Error occurred during authentication. Error was SIP-18017: Error occurred during user authentication, error was User "admin" is locked (exceeded max logins allowed).

                              SIP-18017: Error occurred during user authentication, error was User "admin" is locked (exceeded max logins allowed).;

                              ... 42 more

                       

                      and this is from cmxserver.log

                        SIP-18017: Error occurred during user authentication, error was User "admin" is locked (exceeded max logins allowed).;

                      javax.servlet.ServletException: com.informatica.mdm.cs.server.rest.RestAuthenticationException: SIP-18001: Error occurred during authentication. Error was SIP-18017: Error occurred during user authentication, error was User "admin" is locked (exceeded max logins allowed).

                              SIP-18017: Error occurred during user authentication, error was User "admin" is locked (exceeded max logins allowed).;

                              at com.informatica.mdm.cs.server.rest.RestAuthenticator.authenticate(RestAuthenticator.java:63)

                              at com.informatica.mdm.web.util.BesRestInterceptor.preHandle(BesRestInterceptor.java:98)

                              at org.springframework.web.servlet.HandlerExecutionChain.applyPreHandle(HandlerExecutionChain.java:133)

                              at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:962)

                              at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:901)

                              at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970)

                              at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:872)

                              at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)

                              at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846)

                              at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

                              at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235)

                              at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)

                              at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)

                              at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:179)

                              at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143)

                              at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:96)

                              at com.informatica.mdm.cs.server.rest.web.CmxFilesFilter.doFilter(CmxFilesFilter.java:54)

                              at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)

                              at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)

                              at com.informatica.mdm.web.initialize.HttpRequestWrapperFilter.doFilter(HttpRequestWrapperFilter.java:26)

                              at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)

                              at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)

                              at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:969)

                              at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1109)

                              at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:82)

                              at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:963)

                              at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)

                              at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382)

                              at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)

                              at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532)

                              at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318)

                              at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:289)

                              at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)

                              at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)

                              at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)

                              at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

                              at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

                              at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

                              at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

                              at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

                              at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

                              at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)

                      Caused by: com.informatica.mdm.cs.server.rest.RestAuthenticationException: SIP-18001: Error occurred during authentication. Error was SIP-18017: Error occurred during user authentication, error was User "admin" is locked (exceeded max logins allowed).

                              SIP-18017: Error occurred during user authentication, error was User "admin" is locked (exceeded max logins allowed).;

                              ... 42 more

                       

                      looks like same output error with same error code

                      • 8. Re: cannot download hub console jar file
                        kunal pandit Guru

                        To resolve this issue, do one of the following :

                        • Using another user with Admin role, log into the console and unlock the Admin account.
                        • If user with Admin privileges does not exists, run the following from CMX_SYSTEM.C_REPOS_USER table:

                        UPDATE CMX_SYSTEM.C_REPOS_USER set Failed_Login_Attempts = '0';

                        commit;

                           

                        You may need a server restart after this activity.

                        • 9. Re: cannot download hub console jar file
                          riefqi destiady Active Member

                          still got same error sir

                           

                          this is what cmxserver.log said

                          [2021-03-24 12:29:04,852] [WebContainer : 2] [INFO ] com.siperian.sam.common.SAManager: Certificate Authentication failed.SIP-09070: Certificate is null for the given user or password provided is incorrect.

                          [2021-03-24 12:29:04,861] [WebContainer : 2] [ERROR] com.siperian.sif.server.RequestRouter: Request processing exception: com.siperian.sif.message.mrm.AuthenticateRequest@cedc7b2e

                          com.siperian.common.SipRuntimeException: SIP-18024: Error occurred while validating user admin, error was SIP-09070: Certificate is null for the given user or password provided is incorrect.

                                  SIP-09070: Certificate is null for the given user or password provided is incorrect.;   admin;

                                  at com.siperian.sif.server.RequestProcessorAdaptor.initializeDatabaseConnection(RequestProcessorAdaptor.java:574)

                                  at com.siperian.sif.server.RequestProcessorAdaptor.preProcess(RequestProcessorAdaptor.java:287)

                                  at com.siperian.sif.server.RequestRouter.process(RequestRouter.java:319)

                                  at com.siperian.sif.server.RequestRouter.process(RequestRouter.java:278)

                                  at com.siperian.sif.server.RequestRouter.process(RequestRouter.java:272)

                                  at com.siperian.sif.server.RequestRouter.process(RequestRouter.java:267)

                                  at com.siperian.sif.server.RequestRouter.processNonEjb(RequestRouter.java:192)

                                  at com.informatica.mdm.cs.server.rest.RestAuthenticator.authenticate(RestAuthenticator.java:60)

                                  at com.informatica.mdm.web.util.BesRestInterceptor.preHandle(BesRestInterceptor.java:98)

                                  at org.springframework.web.servlet.HandlerExecutionChain.applyPreHandle(HandlerExecutionChain.java:133)

                                  at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:962)

                                  at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:901)

                                  at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970)

                                  at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:872)

                                  at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)

                                  at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846)

                                  at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

                                  at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235)

                                  at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)

                                  at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)

                                  at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:179)

                                  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143)

                                  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:96)

                                  at com.informatica.mdm.cs.server.rest.web.CmxFilesFilter.doFilter(CmxFilesFilter.java:54)

                                  at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)

                                  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)

                                  at com.informatica.mdm.web.initialize.HttpRequestWrapperFilter.doFilter(HttpRequestWrapperFilter.java:26)

                                  at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)

                                  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)

                                  at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:969)

                                  at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1109)

                                  at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:82)

                                  at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:963)

                                  at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)

                                  at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382)

                                  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)

                                  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532)

                                  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318)

                                  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:289)

                                  at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)

                                  at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)

                                  at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)

                                  at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

                                  at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

                                  at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

                                  at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

                                  at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

                                  at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

                                  at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)

                          Caused by: com.siperian.sam.SamAuthenticationException: SIP-09070: Certificate is null for the given user or password provided is incorrect.

                                  at com.siperian.sam.common.SAManager.validateIdentityByCertificate(SAManager.java:450)

                                  at com.siperian.sam.common.SAManager.validateIdentityByCertificate(SAManager.java:434)

                                  at com.siperian.sam.common.SAManager.validateIdentity(SAManager.java:330)

                                  at com.siperian.sif.server.RequestProcessorAdaptor.initializeDatabaseConnection(RequestProcessorAdaptor.java:520)

                                  ... 48 more

                          [2021-03-24 12:29:04,865] [WebContainer : 2] [INFO ] com.siperian.sif.server.RequestRouter: Can not audit to master database: <?xml version="1.0" encoding="UTF-8"?>

                          <SiperianRequestException><requestName>Authenticate</requestName><errorCode>SIP-18024</errorCode><errorMessage>SIP-18024: Error occurred while validating user admin, error was SIP-09070: Certificate is null for the given user or password provided is incorrect.

                          SIP-09070: Certificate is null for the given user or password provided is incorrect.</errorMessage></SiperianRequestException>

                          [2021-03-24 12:29:04,866] [WebContainer : 2] [ERROR] com.informatica.mdm.web.restful.RestResponseEntityExceptionHandler: com.informatica.mdm.cs.server.rest.RestAuthenticationException: SIP-18001: Error occurred during authentication. Error was SIP-18024: Error occurred while validating user admin, error was SIP-09070: Certificate is null for the given user or password provided is incorrect.

                          SIP-09070: Certificate is null for the given user or password provided is incorrect.

                                  SIP-18024: Error occurred while validating user admin, error was SIP-09070: Certificate is null for the given user or password provided is incorrect.

                          SIP-09070: Certificate is null for the given user or password provided is incorrect.;

                          javax.servlet.ServletException: com.informatica.mdm.cs.server.rest.RestAuthenticationException: SIP-18001: Error occurred during authentication. Error was SIP-18024: Error occurred while validating user admin, error was SIP-09070: Certificate is null for the given user or password provided is incorrect.

                          SIP-09070: Certificate is null for the given user or password provided is incorrect.

                                  SIP-18024: Error occurred while validating user admin, error was SIP-09070: Certificate is null for the given user or password provided is incorrect.

                          SIP-09070: Certificate is null for the given user or password provided is incorrect.;

                                  at com.informatica.mdm.cs.server.rest.RestAuthenticator.authenticate(RestAuthenticator.java:63)

                                  at com.informatica.mdm.web.util.BesRestInterceptor.preHandle(BesRestInterceptor.java:98)

                                  at org.springframework.web.servlet.HandlerExecutionChain.applyPreHandle(HandlerExecutionChain.java:133)

                                  at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:962)

                                  at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:901)

                                  at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970)

                                  at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:872)

                                  at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)

                                  at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846)

                                  at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

                                  at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235)

                                  at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)

                                  at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)

                                  at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:179)

                                  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143)

                                  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:96)

                                  at com.informatica.mdm.cs.server.rest.web.CmxFilesFilter.doFilter(CmxFilesFilter.java:54)

                                  at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)

                                  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)

                                  at com.informatica.mdm.web.initialize.HttpRequestWrapperFilter.doFilter(HttpRequestWrapperFilter.java:26)

                                  at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)

                                  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)

                                  at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:969)

                                  at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1109)

                                  at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:82)

                                  at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:963)

                                  at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)

                                  at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382)

                                  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)

                                  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532)

                                  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318)

                                  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:289)

                                  at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)

                                  at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)

                                  at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)

                                  at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

                                  at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

                                  at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

                                  at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

                                  at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

                                  at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

                                  at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)

                          Caused by: com.informatica.mdm.cs.server.rest.RestAuthenticationException: SIP-18001: Error occurred during authentication. Error was SIP-18024: Error occurred while validating user admin, error was SIP-09070: Certificate is

                          null for the given user or password provided is incorrect.

                          SIP-09070: Certificate is null for the given user or password provided is incorrect.

                                  SIP-18024: Error occurred while validating user admin, error was SIP-09070: Certificate is null for the given user or password provided is incorrect.

                          SIP-09070: Certificate is null for the given user or password provided is incorrect.;

                                  ... 42 more

                          • 10. Re: cannot download hub console jar file
                            kunal pandit Guru

                            Can you please trying launching the console from an Incognito session or a different browser.

                            • 11. Re: cannot download hub console jar file
                              riefqi destiady Active Member

                               

                              still error sir

                              but the log said it is different error

                               

                              [2021-03-24 14:11:15,397] [WebContainer : 3] [INFO ] com.siperian.sif.server.RequestRouter: Can not audit to master database: <?xml version="1.0" encoding="UTF-8"?>

                              <SiperianRequestException><requestName>Authenticate</requestName><errorCode>SIP-18024</errorCode><errorMessage>SIP-18024: Error occurred while validating user admin, error was SIP-09070: Certificate is null for the given user or password provided is incorrect.

                              SIP-09070: Certificate is null for the given user or password provided is incorrect.</errorMessage></SiperianRequestException>

                              [2021-03-24 14:11:15,398] [WebContainer : 3] [ERROR] com.informatica.mdm.web.restful.RestResponseEntityExceptionHandler: com.informatica.mdm.cs.server.rest.RestAuthenticationException: SIP-18001: Error occurred during authentication. Error was SIP-18024: Error occurred while validating user admin, error was SIP-09070: Certificate is null for the given user or password provided is incorrect.

                              SIP-09070: Certificate is null for the given user or password provided is incorrect.

                                      SIP-18024: Error occurred while validating user admin, error was SIP-09070: Certificate is null for the given user or password provided is incorrect.

                              SIP-09070: Certificate is null for the given user or password provided is incorrect.;

                              javax.servlet.ServletException: com.informatica.mdm.cs.server.rest.RestAuthenticationException: SIP-18001: Error occurred during authentication. Error was SIP-18024: Error occurred while validating user admin, error was SIP-09070: Certificate is null for the given user or password provided is incorrect.

                              SIP-09070: Certificate is null for the given user or password provided is incorrect.

                                      SIP-18024: Error occurred while validating user admin, error was SIP-09070: Certificate is null for the given user or password provided is incorrect.

                              SIP-09070: Certificate is null for the given user or password provided is incorrect.;

                                      at com.informatica.mdm.cs.server.rest.RestAuthenticator.authenticate(RestAuthenticator.java:63)

                                      at com.informatica.mdm.web.util.BesRestInterceptor.preHandle(BesRestInterceptor.java:98)

                                      at org.springframework.web.servlet.HandlerExecutionChain.applyPreHandle(HandlerExecutionChain.java:133)

                                      at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:962)

                                      at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:901)

                                      at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970)

                                      at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:872)

                                      at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)

                                      at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846)

                                      at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

                                      at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235)

                                      at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)

                                      at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)

                                      at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:179)

                                      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143)

                                      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:96)

                                      at com.informatica.mdm.cs.server.rest.web.CmxFilesFilter.doFilter(CmxFilesFilter.java:54)

                                      at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)

                                      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)

                                      at com.informatica.mdm.web.initialize.HttpRequestWrapperFilter.doFilter(HttpRequestWrapperFilter.java:26)

                                      at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197)

                                      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90)

                                      at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:969)

                                      at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1109)

                                      at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:82)

                                      at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:963)

                                      at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)

                                      at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382)

                                      at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)

                                      at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532)

                                      at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318)

                                      at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)

                                      at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)

                                      at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

                                      at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

                                      at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

                                      at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

                                      at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

                                      at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

                                      at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)

                              Caused by: com.informatica.mdm.cs.server.rest.RestAuthenticationException: SIP-18001: Error occurred during authentication. Error was SIP-18024: Error occurred while validating user admin, error was SIP-09070: Certificate is null for the given user or password provided is incorrect.

                              SIP-09070: Certificate is null for the given user or password provided is incorrect.

                                      SIP-18024: Error occurred while validating user admin, error was SIP-09070: Certificate is null for the given user or password provided is incorrect.

                              SIP-09070: Certificate is null for the given user or password provided is incorrect.;

                              • 12. Re: cannot download hub console jar file
                                SRINIVASA KALYAN KARAVADI Active Member

                                Based on the above error you have shared, can you compare the certificates between the database and the hub directory are same?

                                 

                                Database:   SELECT TO_CHAR(certificate_file) FROM CMX_SYSTEM.C_REPOS_USER where rowid_user = 'hub'

                                 

                                Folder/Directory : (C:\infamdm\hub\server\resources\certificates)  -> certificate_hub.cert

                                 

                                Also check the credentials in SiperianConnection.properties and let us know if you are able to login with the same credentials into the hub console.

                                • 14. Re: cannot download hub console jar file
                                  Marmik Mishra Active Member

                                  Hi,

                                   

                                  Please follow below KB and check if this resolves the issue -

                                   

                                  Support

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