1 2 Previous Next 17 Replies Latest reply on Mar 8, 2021 1:51 PM by Santosh Gade

PowerCenter Integration Service in Admin Console hangs

Michele DuBose Mar 3, 2021 7:37 AM

Hello, I have PowerCenter 9.5.0. I'm accessing the Admin Console like so, www.machinename:port/adminconsole. When logging into the Admin Console and under Doman>Services and Nodes, I click the Integration Service. When doing so, it just hangs. It hung for some time so I'd closed the browser. When opening the Admin Console again, now that hangs. I'm not even presented with logging in anymore because it's hanging. I've checked the node.log file located under $INFA_HOME/tomcat/logs and do not see any errors for the timestamp of the incident. Also, I do not see any logs from catalina.log file located under $INFA_HOME/tomcat/temp/_AdminConsole/logs for a timestamp of the incident. I've connected to the Integration Service through PowerCenter Workflow Monitor without issue. Also, the workflows are running as expected. What could cause this issue?

1. Re: PowerCenter Integration Service in Admin Console hangs

Sharath G Mar 3, 2021 7:55 AM (in response to Michele DuBose)

Hi Michele,

Which browser and browser version is used here to access the Informatica 9.5 Admin console?

Also 9.5 version has reached End of Life and it's not a supported version now. Plan for an upgrade to latest Informatica version.

Thanks,
Sharath G
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2. Re: PowerCenter Integration Service in Admin Console hangs

Michele DuBose Mar 3, 2021 7:59 AM (in response to Sharath G)

Hi Sharath G, I've used Chrome Version 88.0.4324.190 and IE 11. I'm planning to upgrade to the latest Informatica version.
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3. Re: PowerCenter Integration Service in Admin Console hangs

Sharath G Mar 3, 2021 8:14 AM (in response to Michele DuBose)

Hi Michele,

I do not have 9.5 PAM to confirm browsers and versions supported in 9.5.

Below are the browsers and version supported in 9.5.1HF2. Try accessing the 9.5 Admin console in any of the below browsers and versions and see if it helps:

Thanks,
Sharath G
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4. Re: PowerCenter Integration Service in Admin Console hangs

Michele DuBose Mar 3, 2021 8:20 AM (in response to Sharath G)

The Admin Console in which I'm having issues is for a Production instance. However, the Admin Console for the Dev instance works with Chrome Version 88.0.4324.190 and IE 11. How can I run IE 9.0 to test your suggestion?
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5. Re: PowerCenter Integration Service in Admin Console hangs

user126898 Mar 3, 2021 8:24 AM (in response to Michele DuBose)

You would have to download the IE version and install from microsoft.

Also please try incognito mode in the chrome browser. Sometimes the cache and cookies causes issues.

Thanks,
Scott
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6. Re: PowerCenter Integration Service in Admin Console hangs

Michele DuBose Mar 3, 2021 11:45 AM (in response to user126898)

I've tried incognito mode in the chrome browser. I get the same behavior. Is there any way to troubleshoot this issue? As mentioned, it started hanging when clicking the Integration Service option under Domain>Services and Nodes in the Admin console. Could anything be wrong with the Integration Service?
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7. Re: PowerCenter Integration Service in Admin Console hangs

Nico Heinze Mar 3, 2021 1:51 PM (in response to Michele DuBose)

Most likely not, assuming there have been no configuration changes in the domain / regarding the integration service / the server.
Probably that's a browser issue. It's not uncommon to have trouble with unsupported browser versions, and as 9.5.1 is pretty old (EOL was in 2015 or so, it memory serves me right), modern browsers are very likely to have trouble with this old software.
In particular when considering that you are the latest (or second-latest) version of the browser.

Any remedies?
Yes: Use an "old" browser as listed in the PAM.

Regards.
Nico
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8. Re: PowerCenter Integration Service in Admin Console hangs

Michele DuBose Mar 3, 2021 2:09 PM (in response to Nico Heinze)

On the server, I've attempted the following using Internet Explorer 9: 1. Open http://localhost:port/adminstrator 2. Open http://machinename:port/adminstrator Both URLs on the server hang.
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9. Re: PowerCenter Integration Service in Admin Console hangs

Nico Heinze Mar 4, 2021 6:03 AM (in response to Michele DuBose)

The other minute I had a similar experience. A 10.4.1 installation and a modern Firefox browser. Changing the settings of a repository service and restarting it, the Administrator tool hung up.

Firefox is not a supported browser. Most of the time it works, but sometimes not. That's life if I don't follow the exact guidelines from Informatica which browsers are supported.

Follow the PAM, that's all I can say. And if you can't get hold of a browser old enough to be supported for 9.5.1, then you simply have to be lucky. It's that simple, whether we like it or not.

Just the same game as with an installation on an unsupported platform. Informatica states very clearly which OS versions and platforms are supported for its products. And whoever installs the products on an unsupported platform should not wonder if the installation doesn't work as expected.
Why should things be different with untested browsers.

Regards,
Nico
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10. Re: PowerCenter Integration Service in Admin Console hangs

Santosh Gade Mar 5, 2021 8:06 AM (in response to Michele DuBose)

Most of the AdminConsole issues are usually fixed by a restart . If you donot want to recycle the whole domain , you can try disabling and enabling the AC by using infacmd commands
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11. Re: PowerCenter Integration Service in Admin Console hangs

Michele DuBose Mar 5, 2021 9:58 AM (in response to Santosh Gade)

When you say a restart, are you referring to a service restart? Also, what is meant by AC and what are the steps in disabling and enabling the AC?
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12. Re: PowerCenter Integration Service in Admin Console hangs

Nico Heinze Mar 5, 2021 10:23 AM (in response to Michele DuBose)

"AC" is the abbreviation for the Administrator console. It is a separate Tomcat application. There are quite a few posts on the INFA Network about the Administrator console and how to re-start it.

Regards,
Nico
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13. Re: PowerCenter Integration Service in Admin Console hangs

Sharath G Mar 8, 2021 1:34 AM (in response to Michele DuBose)

Hi Michele,

Check if below KB article helps here:
HOW TO: Start or stop the Informatica Administrator from the command line
https://knowledge.informatica.com/s/article/113467

Thanks,
Sharath G
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14. Re: PowerCenter Integration Service in Admin Console hangs

Michele DuBose Mar 8, 2021 12:01 PM (in response to Sharath G)

Hi Sharath G,

I want to check if the Admin Console is running. I've found this script for Linux, ps -fe | grep <username> | grep _AdminConsole. Is there a similar command that I can run for a Windows OS?
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