6 Replies Latest reply on Jan 28, 2021 11:49 PM by kunal pandit

    How to promote a protected record

    Deepak MK New Member

      We are trying to promote a protected record which has a interaction_id populated and it is in pending state with hub_state_ind =0 . Now we have tried running the SIF API promote pending xref, which made the promote_ind as 1 .

      Next step we tried promoting the flagged records from the console but it is not getting promoted.

       

      It is going for the action - Not promoted for protected record.

       

      Can someone help here pls.