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Can you please refer to the suggestions provided in the below KB articles and see if that helps.
In the second solution, which password do I need to reset to create the new token? I don't have the configure options as showed in the screenshot for the first solution so that one kinda went nowhere.
These options have me confused as I do not see the configure options atop my screen. As for the second option: which password should I reset to get the token to reset?