4 Replies Latest reply on Oct 14, 2020 4:03 PM by Nitin KN

Salesforce Event Subscription failing often after republish

Srikanth patevar Sep 17, 2020 11:11 AM

Hi,

I have installed a managed package in Salesforce org and successfully created a salesforce connection in CAI. I have two events to subscribe it worked fine when first published the connection but once I republish the connection by making some changed problems started saying below error.

Could someone help how to resolve this, before you ask me all settings fine at the salesforce side, there are no IP restrictions and the user also have access to all events as profile is sys admin.

ERROR [SalesforceHttpClient@158c634c-144] [org.apache.camel.processor.FatalFallbackErrorHandler] [{}] - \--> New exception on exchangeId: ID-TEST-1600153701174-0-8

org.activebpel.rt.AeException: org.activebpel.rt.AeException: org.apache.camel.component.salesforce.api.SalesforceException: Error subscribing to /event/User__e: 403:denied_by_security_policy:subscribe_denied

at com.activevos.socrates.connectors.streaming.salesforce.processor.AeToSalesForceExceptionProcessor.process(AeToSalesForceExceptionProcessor.java:86) ~[com.activevos.socrates.connectors.camel-salesforce-20.0401.00-SNAPSHOT.jar:20.0401.00-SNAPSHOT]

1. Re: Salesforce Event Subscription failing often after republish

Prakash Jain Sep 16, 2020 4:55 AM (in response to Srikanth patevar)

Hi Srikanth,

Please validate the following link from salesforce 403:denied_by_security_policy:create_denied - Salesforce Developer Community that talks about you might be subscribing to non existing event.

Thanks,
Prakash Jain
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2. Re: Salesforce Event Subscription failing often after republish

Srikanth patevar Sep 16, 2020 5:26 AM (in response to Prakash Jain)

Hi Prakash,
I have checked all these posts, the problem is with Informatica secure agents, No issues with connection configuration/events, once the connection unpublished and republished it is not refreshing to latest data and that could cause an issue, the same events and the same connection worked fine after several rounds of connection publishing and restarts of the process server.
Another strange thing is one event gives token Invalid error whereas another event works absolutely fine from the same salesforce connection.
there is no proper documentation or KB's available for Salesforce Topics/events from Informatica.
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3. Re: Salesforce Event Subscription failing often after republish

Mohammad Khan Sep 16, 2020 1:22 PM (in response to Srikanth patevar)

Hi Srikanth,

If the issue seems to be with the agent, then I think this will require deeper analysis and most likely a repro. I would suggest you open a ticket with Informatica support so that we can further look into it.

Thanks,
Mohammad
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4. Re: Salesforce Event Subscription failing often after republish

Nitin KN Oct 14, 2020 4:03 PM (in response to Srikanth patevar)

pls try re-starting the agent and see if there is a consistent behavior. If not raise a Case with support team.
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Salesforce Event Subscription failing often after republish

1. Re: Salesforce Event Subscription failing often after republish

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3. Re: Salesforce Event Subscription failing often after republish

4. Re: Salesforce Event Subscription failing often after republish

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