0 Replies Latest reply on Jun 22, 2020 9:28 PM by Lyneth Sullano

    Application FileIntegrationService version 10.1 set to stop. Reason: Org licenses changed

    Lyneth Sullano New Member

      Need support,


      Our runtime environment is up and running but encountered error upon running a mapping. "There's no active secure agent in secure agent group ..." I checked the audit log as suggested and the massingestionruntime and fileintegrationservice stopped on consecutive days. From the Agent Service Details summary, all the services are enabled and running but the last update time was on the day before the error on the audit log says the services are shutting down. Everytime i attempt to run a mapping, the log says "Agent metrics collection trigger failed. Scheduled: YES".


      Please help.