1 Reply Latest reply on Mar 16, 2020 3:50 PM by Lokesh Kumar

    The server didn't respond in time in PIM WEB UI

    Sathyamurthy Boopathy Seasoned Veteran

      Hi All,

       

      PIM web UI doesnt open with "504 Gateway Time-out "

       

      no clear log trace for this issue.

       

      INFO   | jvm 1    | 2020/03/12 15:04:51 | 15:04:51,090 ERROR [http-1106] [PopupErrorHandler]

      INFO   | jvm 1    | 2020/03/12 15:04:51 | org.eclipse.jetty.io.EofException

      INFO   | jvm 1    | 2020/03/12 15:04:51 | at org.eclipse.jetty.http.HttpGenerator.flushBuffer(HttpGenerator.java:914)

      INFO   | jvm 1    | 2020/03/12 15:04:51 | at org.eclipse.jetty.http.AbstractGenerator.flush(AbstractGenerator.java:443)

      INFO   | jvm 1    | 2020/03/12 15:04:51 | at org.eclipse.jetty.server.HttpOutput.flush(HttpOutput.java:100)

      INFO   | jvm 1    | 2020/03/12 15:04:51 | at org.eclipse.jetty.server.AbstractHttpConnection$Output.flush(AbstractHttpConnection.java:1123)

      INFO   | jvm 1    | 2020/03/12 15:04:51 | at org.eclipse.jetty.server.HttpOutput.write(HttpOutput.java:161)

      INFO   | jvm 1    | 2020/03/12 15:04:51 | at org.eclipse.jetty.server.HttpOutput.write(HttpOutput.java:117)

      Caused by: java.io.IOException: An existing connection was forcibly closed by the remote host

       

      some light splease!

       

      kind regards

      SB

        • 1. Re: The server didn't respond in time in PIM WEB UI
          Lokesh Kumar Guru

          Hi SB,

           

          504 timeout error comes from LoadBalaner or proxy if the behind P360 Server is taking more time to provide response back to the request. An as per error stacktrace someone/something has aborted the socket connection in between (could be firewall or something at Network layer).

           

          To isolate what is wrong, try internal URL of P360 web client -> If this works fine then investigate whats wrong in the architecture (Proxy/LB to firewall) causing this.

           

          Even if direct web client is taking time then have to investigate on what operation is running and if there is any load on system.

           

          - Lokesh Kumar