3 Replies Latest reply on Mar 27, 2020 12:12 PM by kunal pandit

    rejection: comments not added activevos

    Ka Ho Ng New Member

      Hi all,

       

      Currently we have setup RDM using the IDDOneStepApproval workflow driven by Activevos in IDD.(MDM version:10.2) We are not using the BE version. the workflow is out-of-the-box.

       

      Somehow we have found the following is not working properly:

      - When a task is being rejected, datasteward(task creator) can submit the task for approval after update. But the comment which he/she added cannot be seen for the SnrDataManager(approver)

      - we also tried to update the title, also does not work, the original title still will be used.

      - if datasteward tried to add/update another record which not in the original task, even the approver approves it, the record are still in pending.

       

      Is this some limitation of the workflow?

       

      I tried to use the ITaskOperationPlugin to intercept, but since it is now using Activevos, all attributes return NULL.

       

      Thanks for helping me out on this.

        • 1. Re: rejection: comments not added activevos
          kunal pandit Seasoned Veteran

          Not sure if it helps, but you can also use OutofBox BE Workflows and BE ActiveVOS adapter with the Subject Area screens, only kicker is that you need to have the Business Entity schema generated for the Task configuration.

          • 2. Re: rejection: comments not added activevos
            Dhananjay Singh Active Member

            - When a task is being rejected, datasteward(task creator) can submit the task for approval after update. But the comment which he/she added cannot be seen for the SnrDataManager(approver)

            INFA- its know issue and there is EBF available for RDM accelerator

            - we also tried to update the title, also does not work, the original title still will be used.

            INFA-you can try updating title in task xml itself and that should do.

            - if datasteward tried to add/update another record which not in the original task, even the approver approves it, the record are still in pending

            INFA-This part works fine, if you see any issue please check cmxserver logs as there should be error associated with it.

            • 3. Re: rejection: comments not added activevos
              kunal pandit Seasoned Veteran

              Based on Dhananjay's feedback, please note that once a Human Task has been rejected by a DataSteward, the same TaskID can not be approved again, instead a new taskID is created when the user sends it for approval again with the same information, however the comments were not copied in the earlier versions. This was the source of the issue in the first place which has eventually been fixed.