3 Replies Latest reply on Jan 11, 2020 7:45 AM by Vishal Singh

    CAI - Salesforce to SAP and SAP to Salesforce via CAI-Process-Real time

    Vishal Singh Active Member

      Hi Team,

       

      I am new to Appliction Integration, and would like to check the connectivity of IICS-AI (Application Integration) with SAP on Real time basis.

       

      We have a requirement where the Integration happens Bi-directional.

       

      Salesforce -- >> IICS-ICAI  - >> SAP

       

      SAP - >> IICS-ICAI ->> Salesforce

       

      Changes happen at both sides.

       

      Can anyone please help in this regard if you have any idea in this regard, and might have already implemented.

       

      For now, I see that below links provides good amount of information, but would need to know if I am taking the right approach.

       

      For Salesforce to trigger App Integration Process and send info to SAP:

      https://network.informatica.com/onlinehelp/IICS/prod/CAI/en/index.htm#page/cai-aac-design/Using_Salesforce_System_Services_Listeners_and_Connectors.html#ww3_27_8_5_1

       

      For SAP to trigger App Integration Process and send info to Salesforce:

      https://docs.informatica.com/integration-cloud/cloud-application-integration/current-version/sap-bapi-connector-guide/preface.html

        • 1. Re: ICAI - Salesforce to SAP and SAP to Salesforce via ICAI-Process-Real time
          Sorabh Agarwal Support Moderators

          Hi Vishal,

          You may want to check Integrating SAP data with Salesforce in real time

           

          Thanks,

          Sorabh Agarwal

          Informatica Cloud Product Management

          • 2. Re: ICAI - Salesforce to SAP and SAP to Salesforce via ICAI-Process-Real time
            Vishal Singh Active Member

            Hi Sorabh,

             

            I have checked the Video and it talks more about Guides. I am looking for IICS – AI Process from SAP to Salesforce.

             

            High level : IICS Application Integration Capability – SAP ECC module to Salesforce via API

             

            Detail: We have a requirement where we want to use IICS-AI to integrate between Salesforce and SAP and also SAP to Salesforce. The Integration needs to happen Bi-Directional. To push from Salesforce we believe we can use Salesforce Outbound Messaging(OBM), but to push from SAP we need to know the tool capability. How can this be done on real time basis using IICS-App Integration Processes.

             

            SAP Module Details(On-Prem):

             

            EHP4 FOR SAP CRM 7.0 - SAP NETWEAVER 7.5

            Component    Release  SP Level

            SAP_BASIS    750          0013

             

            Salesforce (On-Cloud)

             

            Bi-directional message flow needs to happen on real time:

             

            1.       Salesforce -- >> IICS-ICAI  - >> SAP

             

             

             

            2.       SAP - >> IICS-ICAI ->> Salesforce

             

            For Example : In Salesforce, when  we add a new account, using Salesforce Outbound message a workflow could be triggered and it could trigger IICS App Integration Process automatically and insert data into SAP modules. In the same way if any account or Purchase order tables change happens at SAP, how would this trigger IICS App Integration process and put the data into Salesforce

             

            Also would like to know the kind of authentication that has to happen from Salesforce side to invoke the IICS AI Process and then put it to SAP. And also on the similar fashion what needs to be enabled/Authenticated from SAP side to trigger the IICS-AI Process on real time basis whenever any change happens in underlying tables of SAP.

             

             

            Contact number: +91-9666384352, please call as we need the information asap.

             

            Thanks,

             

            Thanks & regards,

            Vishal Singh |  AIA-IMS-Data Integration

            Mob: +91-9666384352| E-mail: vishal.singh2@cognizant.com

            • 3. Re: ICAI - Salesforce to SAP and SAP to Salesforce via ICAI-Process-Real time
              Sorabh Agarwal Support Moderators

              Hi Vishal,

              The Process should be very similar to the video about Guides. With Guides, you are able to provide interaction through screen step whereas Process is more automated. Unfortunately, I do not have the exact scenario available on the community. In future, we will look at publishing this on community.

               

              There are many samples on community on Salesforce OBM triggering a CAI process. In case the insert needs to be done on SAP, you can use SAP native connector or Service connector (for API route) as a service step and invoking the right operation(s).

               

              If you face issues, please reach out on community.

               

              Reg. auth, be it Salesforce or SAP, you will need to use the right credentials from either system. Salesforce OBM trigger is through Salesforce SSO on CAI. For SAP, you will need to pass in creds to login to SAP and perform a write.

               

              Thanks,

              Sorabh Agarwal

              Informatica Cloud Product Management