1 Reply Latest reply on Sep 19, 2019 5:40 AM by Ralph Wittig

    Images in PIM

    Debopriya Roy Guru

      Hi Team,


      I am trying to configure media assets (HLR) in PIM for the first time and not finding the Help Contents very helpful.

      Not able to see the media preview in rich client but I can see the blocked image symbol.

      Tried loading all forms jpg and jpeg are working ok but not the other formats.


      Another weird observation is that I cant see the image associated with product on UI but the same image is visible for item.

      What am I missing?


      Thanks in advance,


        • 1. Re: Images in PIM
          Ralph Wittig Guru

          Hi Debopriya,


          if its a windows environment you have to install Graphics Magick from the 3rd Party area and make sure that it is running in PATH of windows.


          Keep in mind that not all formats will work and some can be configured.


          Best Regards