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1. Re: Need 9.6.1HF2 server install
Open a so-called Shipping Request at Informatica Global Customer Support, they can send you download links for the installer files.
You open a Shipping Request exactly the same way as you open a "normal" service request; the only difference is when you're asked what request type you have, you have to click Shipping Request instead of Service Request.
Regards,
Nico
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2. Re: Need 9.6.1HF2 server install
I went that route befor the post. they indicate that 9.6.1HF2 is out of support
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3. Re: Need 9.6.1HF2 server install
We were able to find an old backup. thanks for all that assisted.
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4. Re: Need 9.6.1HF2 server install
Of course they told you it's out of support. That's logical. They are ordered to not hand out those old versions which are out of support.
In order to get such an old version you have to tell them WHY you need this old version. Then you can get them.
Did you find a backup of the original installer files? Or only of the installed software?
If it's the latter (a backup of the installed software), that won't work. You need a certain (probably large) set of registry keys which are created during installation. That's why I'm asking.
Regards,
Nico