5 Replies Latest reply on Jun 13, 2018 3:47 AM by Karthik Narayanan

    Error calculating sales tax

    New Member

      A number of zip codes are returning an error that sales tax could not be calculated.  It doesn't happen to every order we process, and some of the zip codes to go through.  Any sugestions on how to fix this error?

       

      thanks!

        • 1. Re: Error calculating sales tax
          Karthik Narayanan Active Member

          Hi Daniel,

          can you please give sample zip codes where issue is happening?

           

          Additionally, if you could provide the WSDL that you are using and the strikeiron user name, that would be helpful.

          • 2. Re: Error calculating sales tax
            New Member

            Hi Karthik

            Here are the zip codes our users are having trouble wtih:

            13905, 90017, 78741, 78218, 78155

             

            I don't know what an WSDL is, and our strikeiron username is: nadel@strikeiron.com

            • 3. Re: Error calculating sales tax
              New Member

              Hi Daniel,

               

              Sales and Use Tax Basic v3.5.0 is the service getting used to calculate the sales tax.

               

              For the shared zip codes "13905, 90017, 78741, 78218, 78155" SI was able to validate and calculate the sales tax. Please find the response for all.

               

               

              zip_code = 13905

              state = NY

              county_name = BROOME

              city_name = BINGHAMTON

              state_sales_tax = 0.04

              state_use_tax = 0.04

              county_sales_tax = 0.04

              county_use_tax = 0.04

              city_sales_tax = 0

              city_use_tax = 0

              total_sales_tax = 0.08

              total_use_tax = 0.08

              tax_shipping_alone = Y

              tax_shipping_handling = Y

               

              zip_code = 90017

              state = CA

              county_name = LOS ANGELES

              city_name = LOS ANGELES

              state_sales_tax = 0.0725

              state_use_tax = 0.0725

              county_sales_tax = 0

              county_use_tax = 0

              city_sales_tax = 0.0225

              city_use_tax = 0.0225

              total_sales_tax = 0.095

              total_use_tax = 0.095

              tax_shipping_alone = N

              tax_shipping_handling = Y

               

              zip_code = 78741

              state = TX

              county_name = TRAVIS

              city_name = AUSTIN

              state_sales_tax = 0.0625

              state_use_tax = 0.0625

              county_sales_tax = 0

              county_use_tax = 0

              city_sales_tax = 0.02

              city_use_tax = 0.02

              total_sales_tax = 0.0825

              total_use_tax = 0.0825

              tax_shipping_alone = Y

              tax_shipping_handling = Y

               

              zip_code = 78218

              state = TX

              county_name = BEXAR

              city_name = SAN ANTONIO

              state_sales_tax = 0.0625

              state_use_tax = 0.0625

              county_sales_tax = 0

              county_use_tax = 0

              city_sales_tax = 0.02

              city_use_tax = 0.02

              total_sales_tax = 0.0825

              total_use_tax = 0.0825

              tax_shipping_alone = Y

              tax_shipping_handling = Y

               

              zip_code = 78155

              state = TX

              county_name = GUADALUPE

              city_name = SEGUIN

              state_sales_tax = 0.0625

              state_use_tax = 0.0625

              county_sales_tax = 0.005

              county_use_tax = 0.005

              city_sales_tax = 0.015

              city_use_tax = 0.015

              total_sales_tax = 0.0825

              total_use_tax = 0.0825

              tax_shipping_alone = Y

              tax_shipping_handling = Y

               

              Could you please try calculating for one of the zip codes and check if the same behavior is observed. Also, When was this issue observed?

               

              Regards,

              Vasuki R

              1 of 1 people found this helpful
              • 4. Re: Error calculating sales tax
                New Member

                Hi, we started observing problems when we started taking orders on 6/4, and we are still getting comlaints by some of our users that they get an error when trying to check out.  I am not sure how you want me to check for the behavour, we use a third party servcie that builds and manages our ecommerce website that intergrates with this service to calculate sales tax.  I am not able to see any information aside from the error message our customers receive that the the sales tax could not be calculated.

                • 5. Re: Error calculating sales tax
                  Karthik Narayanan Active Member

                  Hi Daniel,

                   

                  I think this would need more analysis .

                  You stated that the customers are getting an error in the custom application. Is the error being provided by the custom application due to some specific information that Sales Tax service returned? Or is it due to the error returned by the Sales Tax service itself. The application log should be able to help in this case. From a Sales Tax service perspective, as Vasuki mentioned above, the return values are looking good.

                   

                  Can you attach the error screenshot so we can check if it may be of help (though I doubt it)? Also, if you can provide the time of the service call that may have failed in the last day or so, it would be helpful.