14 Replies Latest reply on Jun 11, 2019 7:49 AM by marcelo finkielsztein

    Workflow monitor doesn't display all logs

    New Member

      Hello,

       

      I have 1 workflow with a daily schedule. It has the options: "Save Workflow log by": By runs; "Save workflow log for these runs": 14

      All sessions from workflow have the setting to save 14 logs.

       

      However, when I go in Workflow Monitor and try to access older logs (I tried with the one on 10/9/2013), I get an error: Unable to fetch log.  [CORE_0003] [CORE_0003] An internal exception occurred with message: [LG_10052] The Log Service has no record of the requested session of workflow run.\n

       

      My Infa admin confirmed that the logs exist on the server, but somehow I am not able to access them in Workflow Monitor.

       

      Please advise.

      Thanks,

      Ecaterina