JIRA Connector > Synchronization Tasks with JIRA Connector > Troubleshooting a Synchronization Task

Troubleshooting a Synchronization Task

If you configure a synchronization task that is not valid, a NULL error message appears. The null error message files are saved in specific location.
For example, <Secure Agent installation directory>\apps\Data_Integration_Server\<latest version of connector>\ICS\main\tomcat\log
The log and exception details of a failed synchronization task are captured under the Session Log. You require special permission privileges to run the application in debug mode.