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1. Re: Unable to send Email notification using workflow manager. How to set up Email services for Informatica 10.2 hotfix 2 on the Linux server?
Hi Saurabh,
As you said there was no error in the workflow logs, i assume that you have already set the correct environment variables like adding /usr/sbin or /usr/bin to the $PATH and restarted the informatica services.
If there was no error then something is blocking the email.
Please check the /var/log/messages in the linux server if there were any errors.
Thanks,
Krishna
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2. Re: Unable to send Email notification using workflow manager. How to set up Email services for Informatica 10.2 hotfix 2 on the Linux server?
Hi Krishna,
Thank you for answering the question!
The usr/sbin and usr/bin path already updated to $PATH in the environment variable and have restarted the Informatica service.
We've tried sending the mail again from the workflow, but no luck again.
Also, there is no error message in the var/log/message.
I've attached the files for your reference.
Regards,
Saurabh
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3. Re: Unable to send Email notification using workflow manager. How to set up Email services for Informatica 10.2 hotfix 2 on the Linux server?
Please execute strace on the integration service:
strace -Ff -tT -o ./straceout -p <ISpid>
Immediately, execute workflow and once completed, stop strace.
vi strace, and look for rmail or sendmail to understand which mail client is used.
It might be using rmail.
You can remove any existing rmail(or rename the binary probably in /usr/bin by default), and create softlink:
ln -s /etc/alternatives/mta-sendmail rmail
Then validate the email issue in Informatica ?
Or, or rmail can't be removed, try using rmail using environment variable at IS level in adminconsole->IS->processes tab:
INFA_MTA=rmail
Thanks,
Harish
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4. Re: Unable to send Email notification using workflow manager. How to set up Email services for Informatica 10.2 hotfix 2 on the Linux server?
Verifying sendmail on Linux
The PowerCenter Integration Service uses sendmail to send email on Linux. Before you configure email in a session or workflow, verify that the sendmail tool is accessible on the Linux machines.
Log in to the Linux machine as the PowerCenter user who starts the Informatica services.
Add/usr/sbin to the $PATH environment variable to send emails.
Type the following line at the prompt and press Enter:
sendmail <your fully qualified email address>,<second fully qualified email address>To indicate the end of the message, enter a period (.) on a separate line and press Enter. Or, type ^D.
You should receive a blank email from the email account of the PowerCenter user. If not, find the directory where sendmail resides and add that directory to the path.
You can refer to kb
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5. Re: Unable to send Email notification using workflow manager. How to set up Email services for Informatica 10.2 hotfix 2 on the Linux server?
Hi Harish,
Thank you so much for your response!
We had tried the options that you had mentioned, but still no luck.
Linux server using sendmail client and we have removed existing rmail and soft link is created using below command
ln -s /etc/alternatives/mta-sendmail rmail
Integration Service level in admin console we have set the INFA_MTA=rmail
Please let me know if this looks too weird. We've already tried a lot of things but still no luck.
Thanks & Regards,
Saurabh
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6. Re: Unable to send Email notification using workflow manager. How to set up Email services for Informatica 10.2 hotfix 2 on the Linux server?
Hi Neelanjan,
Thank you so much for your response!
We've already tried the options that you've mentioned here.
/usr/sbin path already added to $PATH
Sendmail service is configured and running, but when we tried to send mail using sendmail command unable to get any email.
However, if we are trying to send the mail using telnet, it is being sent successfully.
Sendmail.mc file we set below setting and RELAY address we have set our SMTP server address.
Attached are the screenshots for the same.
Please do let me know in case you find anything weird with this environment. Also, I am quite surprised that email service which generally is a straightforward service; is causing us so much trouble.
Thanks & Regards,
Saurabh
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7. Re: Unable to send Email notification using workflow manager. How to set up Email services for Informatica 10.2 hotfix 2 on the Linux server?
Hi Saurabh,
Could you please remove INFA_MTA variable at Integration service level, recycle the Integration service and then run the workflow.
INFA_MTA set to rmail will cause IS to use rmail
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8. Re: Unable to send Email notification using workflow manager. How to set up Email services for Informatica 10.2 hotfix 2 on the Linux server?
Hi Sachin,
Thank you so much for your response!
We've already tried the same, but still no luck.
Can you think of what else could go wrong?
Regards,
Saurabh
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9. Re: Unable to send Email notification using workflow manager. How to set up Email services for Informatica 10.2 hotfix 2 on the Linux server?
Dear Saurabh,
Did Sachin's suggestion of removing INFA_MTA variable at Integration service and recycling it, resolve the problem?
Thanks,
Shivanga
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10. Re: Unable to send Email notification using workflow manager. How to set up Email services for Informatica 10.2 hotfix 2 on the Linux server?
Hi Shivanga,
No, it didn't. We've already tried that before, and tried that again, but still no luck with this.
Can you think of anything around this situation?
Regards,
Saurabh
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11. Re: Unable to send Email notification using workflow manager. How to set up Email services for Informatica 10.2 hotfix 2 on the Linux server?
Please open a service request, that's all I can suggest at this point.
Good luck and please let us know how you proceed,
Nico
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12. Re: Unable to send Email notification using workflow manager. How to set up Email services for Informatica 10.2 hotfix 2 on the Linux server?
Hi everyone,
Thank you so much for your time and efforts!
The issue is resolved now.
It turns out to be an issue with the Linux server setup configuration. We re-checked the sendmail, m4 and mailx configurations, which then finally helped in fixing the issue.
All your suggestions came in handy for the testing though. I am sure this will help the community members as well a lot!
All the very best and stay safe everyone!
Regards,
Saurabh
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13. Re: Unable to send Email notification using workflow manager. How to set up Email services for Informatica 10.2 hotfix 2 on the Linux server?
This is great news. Good to hear that the problem is resolved now.
Thanks,
Neelanjan
