6 Replies Latest reply on Nov 8, 2019 5:40 AM by Sai Prasad

    Supplier Portal Login Stalling

    Joe Griffith Active Member

      Hello

       

      Recently we had our web server for the supplier portal in QA moved over to a new platform. We were told only the underlying IP address would change as well as the URL. The old URL is still used as an alias so technically that's not really a change.

       

      Since then we are seeing the following:

       

      1. When we go to the URL for the portal (pimportal-qa.cat.com) we have a very long load time:

       

      slowdocument_perlogin

      slowdocument_perlogin2

      Typically it takes about 1 to 2 minutes to get to the login page. Once we log in we see another long load time:

      afterlogin1

      afterlogin2

       

      And the error we see in the hsx.log files after failure:

      error log

       

      I've checked that the hsx.properties file has the new URL and has https in it, same with the files on the supplier side. We talked with the SAML team and verified the certificate is correct. We talked with the web server team and the two servers are communicating.

       

      I feel like the issue is the stalling and that's why SAML fails, any ideas?

       

      Thanks

       

      Joe