3 Replies Latest reply on Mar 15, 2019 2:28 AM by Pattabhi Raman

Product download login not working

Sarada Raj Mar 6, 2019 10:40 AM

I am having a partner account and requested for few products(PC).

I was provided with the download link for the installable and login credentials to be used.

But the login credential provided is not working and keeps me asking the password again and again !

Any idea why this happens and what can be done to resolve.

FYI - I have tried with different browser and systems.

1. Re: Product download login not working

Pattabhi Raman Mar 7, 2019 8:54 PM (in response to Sarada Raj)
Sarada,

Which site are you not able to login to? Can you provide some screen shots please? Was the link to the installers provided by the shipping/download team?

image001.png 5.3 KB
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2. Re: Product download login not working

Sarada Raj Mar 9, 2019 11:10 PM (in response to Pattabhi Raman)

Raman,

Below is one of the link from where I am downloading, also I have attached the screenshot below.
I have downloaded from these links in the past , but my account was dormant for sometime.
Please help resolving this issue, Thanks in advance.

https://download.informatica.com/Accenture/downloads/Informatica10/informatica_10201_client_winem-64t.zip
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3. Re: Product download login not working

Pattabhi Raman Mar 15, 2019 2:28 AM (in response to Sarada Raj)

Sarada,

The download logins are unique to the user/case for which it has been shared. I would recommend you open a shipping case and request new credentials. As a process, they have to validate the request before they can provide a new url to login and download.

-Pattabhi
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