Configuration Support Manager for MDM

Version 3

    Introduction

     

    The Configuration Support Manager (CSM) tool has been a backbone in enabling the user to gather configuration information from your hosts running Informatica, tracking your configurations, replicate issues and advising health checks. It has been the foundation for our rich configuration management capabilities.

     

    Hence, building on this foundation, we have enhanced the CSM capabilities to include more products under its tree, which includes CSM for MDM.

     

    You can use CSM for MDM to gather your configuration, system, environment and product details of the machine which is hosting Informatica MDM.

     

    CSM for MDM gathers data from the Hub server, Cleanse server and Database server, which can help in troubleshooting issues related to the following:

     

    • Supported/Unsupported platforms (PAM specific)
    • Details of different products with versions and patches (Products includes Application server, Database, MDM Hub and so on)
    • Memory settings
    • Configuration details such as cmxserver.properties, log4j.properties and so on
    • Environment details
    • License details
    • Metadata details of Master and Operational Reference Stored (ORS)(es)

     

    Functions Performed by CSM


    The CSM Client utility gathers the following information:

    System (*nix)

    • System Information
    • CPU Information
    • Environment Variables
    • File System
    • Operating System Patches
    • Network Information
    • User Limits
    • Swap Information

    System (Windows)

    • System Model
    • Memory Information
    • CPU Information
    • Environment Variables
    • Disk Information
    • Operating System Information
    • Network Configuration

    Product (MDM)

    • App Server Properties
    • Java Properties of the current JVM
    • License Information
    • Hub Server
      • Log4j configuration
      • CMX Server Properties
      • Version History
    • Cleanse Server
      • Log4j configuration
      • CMX Clean Properties
      • Version History
    • Database Information
      • Master Database Information
      • ORS Information

     

    Purpose

     

    The information gathered through CSM for MDM, and the XML file that you upload or send, enables Informatica Support to do the following:

    • Find any anomalies/symptoms that could cause issues.
    • Help replicate, or reproduce an issue by creating a similar environment.
    • Aid to provide a solution for the issues easily and quickly.
    • Help in Configuration Management of your environment.
    • Provide relevant health check recommendation.

    Prerequisites

    No specific prerequisites. It can run on all Informatica supported platforms.

    Supported Informatica products

    • MDM

    License Info

    None

    Current Version

    1.0

     

    Download

    mdmcsm.zip (See the Attachment section below)

     

    How to Install

    Find the attached Readme (see the Attachment section below) document to help you with the installation.

     

    Steps to generate CSM for MDM

    1. Launch the URL, http://<appserverhostname>:<portnumber>/mdmsupport in the browser.
    2. Select Configuration Support Manager and provide the inputs about the environment.
    3. Click Generate New CSM.
    4. Click Download which gets displayed after successful generation of XML.