IICS AP SouthEast1(APJ) Disaster Recovery IP Address Update

Version 2

    As a result of our continuous improvement effort for disaster recovery, Informatica has made the decision to relocate our disaster recovery site for our AP SouthEast1 (APJ) IICS cloud services. You are receiving this notice as an administrator of an Informatica service located in our primary APJ Site – Sydney, Australia (“ap-southeast-2a and ap-southeast-2b”). We will move the Disaster Recovery site from Tokyo, Japan(“ap-northeast-1”)to Sydney, Australia (“ap-southeast-2” (zone C)) on March 30, 2021.

    All Informatica services currently running in the primary APJ Site – Sydney, Australia (“ap-southeast-2a and ap-southeast-2b”) will remain unchanged.

     

    As a result of this change, we request that you verify and if necessary, update the allowed domains & IP address ranges in your firewalls (as you had previously for our existing site) as documented in the following KB articles.

     

    • Customers using Cloud Data Integration (CDI): - 628339
    • Customer using Cloud Data Integration Elastic (CDI-e) - refer link
    • Customer using API Manager (APIM): - 94569
    • Customers using Cloud Integration Hub (CIH): - 570388
    • Customers using Cloud Application Integration (CAI): - 535281
    • Customer using OpsInsights - 532624

     

    We do not expect any downtime, impact or risk from this change. The disaster recovery IP addresses are for disaster recovery situations only and will be invoked if a DR situation were to occur.

     

    If you have any additional questions, please click here to contact Informatica Global Customer Support.

     

    Thanks,

    Informatica Global Customer Support

     

     

    Frequently Asked Questions:

     

    Q: Is my organization impacted?

    A: If your organization needed to allow specific IP addresses for outbound communication in the past to access IICS, then you will need to allow these additional IP addresses as well.

    If you never had to allow IP addresses for outbound communication on port 443 or if you allow traffic based on domain names (*.informaticacloud.com and *.informatica.com) then NO further action is needed.

     

    Q: Which IICS POD is impacted by this?

    A:This is applicable for AP SouthEast1 (APJ) IICS cloud services

     

    Q: Is there a deadline for making this change?

    A: YES, Mar-30-2021

     

    Q: Why are the DR IPs changing?       

    A:  As a result of our continuous improvement effort for disaster recovery, Informatica has made the decision to relocate our disaster recovery site for our AP SouthEast1 (APJ) IICS cloud services.

     

    Q: What will be the impact of not allowing these additional IP addresses by March 30th?

    A: We do not expect any downtime, impact or risk from this change. The disaster recovery IP addresses are for disaster recovery situations only and will only be invoked if a DR situation were to occur.

     

    Q: Is there a consolidated place to see all the IPs?

    A: YES, all the KB links are mentioned above.

     

    Q: Who do we need to work with to allow these IPs?

    A: These IPs are to be allowed on your organization firewall/proxy. Hence, please contact your organization's IT/Network administrators who manage the firewall/proxy configurations.