Data Integration Server Stuck in 'Starting Up' state post Fall '20 upgrade.

Version 6

    Issue:

    Data Integration Server Stuck in "Starting Up" state post Fall '20 upgrade causing tasks to fail.

     

    User can see the below error in tomcat.log while Secure Agent - Data Integration Server is in Starting Up state.

     

    "javax.net.ssl.SSLException: Received fatal alert: protocol_version"

     

     

    Cause:

    This is due to the presence of the below value in Data Integration Server Configuration.

     

    Step to check:

    Go to Administrator > Runtime Env > Click on the agent name  > Edit > Service : DIS > Type: Tomcat JRE. Edit the value of  "JRE_OPTS"

     

    Existing Value: -Xrs -Dhttps.protocols=TLSv1,TLSv1.1

     

     

    Solution:

    To resolve this issue, either add TLSv1.2 in the above value as

    -Xrs -Dhttps.protocols=TLSv1,TLSv1.1,TLSv1.2. Or remove these values at all except -Xrs as : -Xrs .

     

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