We’re happy to announce the availability of the ActiveVOS 9.2.1 release. We’ve recorded an overview session from which you will learn about this release.
ActiveVos 9.2.1 is released and now available for download.
ActiveVOS 9.2.1 includes the following new features:
• Screenflow-based Human Task Rendering
• Support for BPMN’s signal events
• Support for screenflow milestone steps and guide hand off
• New Platform Support
The Release notes contains information about new features and problems fixed in this release
PAM is available for download here.
Installers can be downloaded from the Downloads Section of the Informatica Network Portal.
Informatica Global Customer Support (GCS) is delighted to welcome Active Endpoints customers.
Informatica recognizes that the success of your enterprise depends not only on the strength of our software, but also on superior and timely service and support. Since our February 2013 acquisition of Active Endpoints, we’ve been actively working towards building on the outstanding level of support that Active Endpoints customers have already come to expect in order to offer the added benefits of Informatica’s global support services.
For any product related issues or details, you can login to Informatica Network portal. Informatica Network portal is a one stop for all of your support needs. To open a case with Informatica Network:
Note: For more information or details on Informatica Network Portal, Online Support, and Informatica Knowledge Base, you can view our demos in the Get Started page within the portal.
To register on Informatica Network portal:
Note: If you do not receive a response within 24 hours, please send a mail to email@example.com.
You can continue to discuss your issues from the Discussion section on portal. In Informatica Support Discussion forums, you can create a New Discussion, post on an existing discussion and get responses to your questions on any product issues. Informatica support (Formerly Active Endpoints support) will moderate the discussions. However, for issues that need to be continuously tracked by a support engineer and to adhere to Informatica
Service Level Agreements (SLAs), we recommend you to create a SR through the Online Support.
Although a Discussion forum in My Support is moderated by Informatica Support, it is purely community (peer) based. We recommend opening a SR for tracking ongoing issues and to get Informatica's commitment to SLAs.
To view content only for ActiveVOS or Cloud Extent products:
You can do either of the following to update an existing case:
Note: You can view our demo on Online Support from the Support Demos section within the Informatica Network portal.
Only one person can be designated as the primary contact in a Customer Project. If you want to be the primary contact for the project, then create an Admin case (from under the Project Quick Links) through Online Support. Our Support Admin will review the issue and make the changes if warranted. After you are the primary contact you can manage all other contacts on the project.
Informatica support has a Guide to GCS Services, Policies, and Procedures document that covers most questions you may have. The document is available for all the registered users in the Informatica Network site under the Informatica Guidelines and Services link. Ensure you register with us for a login before accessing the GCS Guide at: https://communities.informatica.com/docs/DOC-3015
Following are the links to the respective sections:
Note: All ActiveVOS documentation can be accessed from the following links:
Software that you used to download from ftp://ftp.activevos.com, will now be available on My Support under the Downloads section.
You can download this FAQ document from the Attachment section below.