Informatica ActiveVOS 184.108.40.206 has been released to shipping and is available immediately.
Informatica ActiveVOS 220.127.116.11 fixes several defects identified in the release notes. Most of the fixes pertain to Security. Other notable enhancements include Process Console optional install, support for Azul JDK, JBoss 7.2, and Oracle 19c.
Informatica ActiveVOS 18.104.22.168 fixes several defects identified in the Release notes. This release fixes a Struts vulnerability. A patch for this vulnerability defect is also available for ActiveVOS 22.214.171.124.
Informatica Global Customer Support (GCS) is delighted to welcome Active Endpoints customers.
Informatica recognizes that the success of your enterprise depends not only on the strength of our software, but also on superior and timely service and support. Since our February 2013 acquisition of Active Endpoints, we’ve been actively working towards building on the outstanding level of support that Active Endpoints customers have already come to expect in order to offer the added benefits of Informatica’s global support services.
How do I contact Informatica for any product issues?
For any product related issues or details, you can login to Informatica Network portal. Informatica Network portal is a one stop for all of your support needs. To open a case with Informatica Network:
You will receive an email within a few minutes with a validation link. Click the link.
The Informatica Network page will be reopened for you to validate.
Once you register, you will have access to Informatica Network and Online Support as well as our Knowledge Base, Product Documentation, Support Statements, Support Videos and numerous other resources within the site.
What happened to the forums in Active Endpoints to discuss issues?
You can continue to discuss your issues from the Discussion section on portal. In Informatica Support Discussion forums, you can create a New Discussion, post on an existing discussion and get responses to your questions onany product issues. Informatica support (Formerly Active Endpoints support) will moderate the discussions.However, for issues that need to be continuously tracked by a support engineer and to adhere to Informatica
Service Level Agreements (SLAs), we recommend you to create a SR through the Online Support.
What are the advantages in creating a Service Request?
Although a Discussion forum in My Support is moderated by Informatica Support, it is purely community (peer) based. We recommend opening a SR for tracking ongoing issues and to get Informatica's commitment to SLAs.
How do I see content only for ActiveVOS or Cloud Extend on My Support as I see content for all Informatica products?
To view content only for ActiveVOS or Cloud Extent products:
After logging in to My Support, click on Manage Product Profile.
In the Manage My Product Profile dialog, under Browse for Products section, expand Process Automation.
Then select ActiveVOS or Cloud Extend and click the right arrow and move the products to the My Products section.
Click Save to save your products.
On the Home page of the portal, select the My Products radio button under View Content For.
The personalized content such as Recent Discussions, Recent Documents, How to Library should be displayed for your selected products.
Can I call Informatica Support for any of my issues?
If your issues in not a production down issue or a high-priority (P1) issue, then we recommend contacting support through Informatica Network portal.
How do I update a case that I have opened with the Support?
You can do either of the following to update an existing case:
Respond to an email with the case number (SR) in the subject line email@example.com the email will get attached to the SR.
You can also view the SR, and update it through the Online Support section of Informatica Network.
Note: You can view our demo on Online Support from the Support Demos section within the Informatica Network portal.
Why am I not able to manage my Contacts from the Online Support?
Only one person can be designated as the primary contact in a Customer Project. If you want to be the primary contact for the project, then create an Admin case (from under the Project Quick Links) through Online Support.Our Support Admin will review the issue and make the changes if warranted. After you are the primary contact youcan manage all other contacts on the project.
Where can I get more information about Informatica Support?
Informatica support has a Guide to GCS Services, Policies, and Procedures document that covers most questions you may have. The document is available for all the registered users in the Informatica Network site under the InformaticaGuidelines and Services link. Ensure you register with us for a login before accessing the GCS Guide at:https://communities.informatica.com/docs/DOC-3015
Where can I find product documentation, How Tos and Tech Notes on My Support?
Following are the links to the respective sections: