The MDM Multidomain Edition 10.2 HotFix 1 release is packaged with many new enhancements that expand the feature set of the product.
Some new features include the following:
Enhancements to the History view screen
Addition of new global properties to control Informatica Data Director
Addition of Business Entity Services to help manage pending merge tasks
Performance optimization of:
Batch Unmerge job
Implementation of MDM support tools
Configuration Support Manager (CSM) tool
User Migration tool
Match Analysis tool
Match Simulator tool
Option to export single record from search results
Ability to disable message queue polling
Support for AddressDoctor version 5.10
Please refer to the product release guide and release notes for a full list of features and their details. This release also includes increased stability and performance through bug fixes and fix integrations.
Informatica MDM-Customer 360 helps companies realize the full strategic potential of their customer-centricity vision. The master data-fueled application centrally manages and combines customer data that’s currently fragmented across a company’s departmental, line of business, and regional applications with other data including product, preference, contact, location, and 3rd party details. The power of the solution is further extended by mapping of transaction, interaction and IOT data managed in a big data environment and connected to business critical customer information with Informatica MDM - Relate 360 (renamed successor product of the Big Data Relationship Management 10.0 HF7).
Designed for both B2B and B2C, as well as business users and data stewards, Informatica MDM –Customer 360 is built on MDM MDE Version 10.2 and leverages the full power and capabilities of the market’s only, true end-to-end MDM solution. It provides a unified user experience, holistic data governance, built-in Business Process Management, smart search, and metadata management. With MDM-Customer 360, businesses can create a solid foundation of great customer data to power great customer experiences.
The key innovations include:
Data Powers Engagement
Informatica MDM-Customer 360 provides the knowledge business users need to interact with both B2B and B2C customers by providing access to their status, contact information, history, preferences, products owned, relationships, and other business critical customer information delivered through configurable role-based dashboards designed for engagement.
And with data federation, information and insights from other systems and analytic outcomes can be shared through MDM-Customer 360; for example, the next best action or offer determined by predictive models can be brought into the dashboard to enhance customer conversations.
Because MDM-Customer 360 also integrates with MDM-Product 360, business users can have access to detailed information about the products customers own for better informed sales, marketing and service interactions and insights at the time of engagement.
Data Powers Understanding
MDM-Customer 360 is integrated with Informatica’s Data-as-a-Service contact data verification and validation suite (address, e-mail, and phone) and multiple data enrichment offerings enhance customer profiles for improved segmentation, better communications, and deeper customer insights.
Specifically, Dun & Bradstreet data seamlessly augments customer profiles and hierarchies. And a framework has been designed to seamlessly connect with other 3rd party data providers including Acxiom or Experian, and industry-specific content providers across life sciences, healthcare, financial services, etc.
As an add-on, MDM – Customer 360 can also be graph enabled by integrating with Informatica’s MDM-Relate 360 for exploration and visualization of customer relationships with the people, places and things that matter most in the business.
Data Powers Efficiency
The MDM – Customer 360 application streamlines the customer onboarding process across companies and simplifies, centralizes and sustains customer data management over the duration of the customer lifecycle in either an on-premise or cloud-enabled environment.
A business-friendly user interface,pre-configured workflows, and robust data model provide faster time to value and minimize the effort needed to capture, verify, validate, enrich, resolve, and manage customer data.
MDM-Customer 360 improves collaboration, stewardship and productivity of managing customer information across applications, functions, regions, and lines of business.
Data Powers Compliance
A prebuilttask in-box, dashboard and charts, along with configurable prebuilt workflows ensure customer data is clean, complete, and conforms with the information requirements outlined in internal policies and specified in industry regulations.
As data is added or updated, cross-reference, data lineage and history are maintained for auditability and reporting.
MDM-Customer 360 is built with Informatica security features which are metadata based and supports role-based access to provide the right level of detail that’s needed, and no more.
Data Powers Growth
With the visibility into the products owned by customers, MDM-Customer 360 provides insights into upsell and cross-sell opportunities to fuel revenue growth.
And as the company grows, or as needed, data can easily be uploaded in batch from external sources into MDM-Customer 360 through a file import function with checks and balances, also making it easier to combine of customer data during times of mergers and acquisitions.
Available as Cloud Edition provided by Informatica Cloud Hosted Services (ICHS) for North America initially, MDM-Customer 360 is built for elasticity and scalability to support growth projections without the worry of hardware or software migrations, installations or upgrades.
Informatica MDM 10.2 brings a great set of new features, functionalities and enhancements including the following:
Intuitive User Experience:
MDM 10.2 makes it easier for business users and data stewards to view and manage data in Informatica Data Director
The data view has been updated to make it easier to fit more data fields on each screen.
The match comparison screen has been expanded to allow data stewards to view and merge child entities as well as the root entity ( for example, view and merge Addresses for a Customer, as well as view and merge the Customer entity).
The cross reference view has been expanded to allow data stewards to view the lineage of the full business entity, including all child entities. It now also enables unmerge and survivorship overrides at the child entity level, rather than just the root entity level.
The history view has been updated to provide an easier way to explore and view history of changes on an entity, and has also been expanded to include events for child entities and not just the root entity.
A new Related Records component is available to easily view and manage relationships within the data view.
Clean data as a service on the fly
A brand new Data-as-a-Service UI component and services provide easy integration with data providers like Dun & Bradstreet. This allows a business user to search external data providers from the user interface, and choose records to import directly into MDM, to create new records in MDM or enrich existing records in MDM.
Low total cost of ownership
MDM 10.2 provides additional customization options to web services calls to ensure you can run custom business logic specific to your implementation in a way that will be easier to upgrade in the future.
Oracle in Amazon RDS is now supported for those customers looking for a lower cost DBMS solution in the cloud.
Faster time to value
The Provisioning Tool has been redesigned to provide easy to use interfaces for rapid configuration:
New Layout Designer provides simple drag and drop capabilities to configure role-specific page layouts.
MDM 10.2 eliminates the cumbersome XML based configurations for business entity models, cleanse and transformation rules and page layouts.
• Smart Search feature is further enhanced and provides:
Support for accented characters
Ability to sort smart search results according to the business entity fields in REST responses
Ability to search and return pending records to search results
Support for distributed environments
Support for Java 8 for JBoss and Weblogic application servers.
We have enhanced and customizable user password hashing and now also support certificate-based authentication.
This release contains minor enhancements and bug fixes, including:
New and enhanced user interface for buyer side using Entity 360 Using the improved user interface and dashboards for supplier management and analytics, customers can more easily monitor and analyze their suppliers’ performance, risk and compliance.
Easy to use Application Configuration user interface
Integration with Product 360 Version 8 Using the embedded MDM-Product 360, customers (retailers, distributors or manufacturers) provide one central access point to their suppliers for uploading product catalogues, company, contact information and much more.