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2015

Informatica Network FAQs

Posted by Vidya Nov 27, 2015

The new Informatica Network will be available starting December 7, 2015. Following is a list of FAQs to get you started.

 

GENERAL


What is Informatica Network?
Informatica Network is a unified community that provides a healthy ecosystem for our customers to connect with their peers, Informatica experts, and broader community to accelerate their learning, deployment and adoption of Informatica products using any of the interaction channels.


What has changed? And what happens to the current sites?
To cultivate a customer centric approach, we have consolidated all silos – My Support customer portal, Informatica Communities, Informatica University, and User Groups. Using a single login and profile, you can access all these under the umbrella of Informatica Network. Users from all those sites will be redirected to Informatica Network.


What’s new for the migrated users?
All the existing customers will now have access to the varied Informatica resources available under the Network – product communities, latest forum discussions, SupportTV, Expert Assistant, Velocity (Best Practices) and much more.


How is the search different on Informatica Network?
We now have a federated search available on the Network that pulls results from the Knowledge Base, critical sources like the End of Life announcements, product availability matrix, customer discussions, etc. In short, it is your one-stop shop for all things Informatica!


SIGN UP AND LOGIN


Which Informatica systems are unified under the Single Sign-On (SSO)?

Your doorway to Informatica now has a single sign-on, which means, with a single username and password you can now access MySupport, Informatica Communities, User Groups, and Informatica University.


How is SSO different from Informatica passport?
SSO includes more systems under one umbrella than Informatica passport did. You can now access various Informatica resources with a common user profile. You do not need to maintain multiple login credentials. Now it is One login, one profile!


Can I log into Informatica Network using My Support credentials?
Yes, you can use your My Support credentials. However, upon logging in you will have to reset your password to update it as per the new Informatica password policy.


Why do I need to reset my password when I first log into Informatica Network?
We take security seriously, and want to ensure that all user accounts migrated to the Informatica Network are as secure as possible. Therefore, we are asking you to follow a password updating process to reflect the new Informatica password policy.


I'm having trouble signing in - help me!
The table below explains the various login scenarios and access details.



Scenarios

User Access

If you have MySupport (MS) login ID

Enter your MS credentials and do the following:

  • Correct Password: Reset your password on the ‘Complete your Profile’ page.
  • Incorrect Password: You will receive a verification email with steps to proceed.
  • Forgot Password: Click on ‘Forgot Password’ link to reset your password

If you have Informatica Passport login (for Marketplace, Informatica Communities etc.) only

  • Use your Passport credentials to login and access the Informatica Network home page.

If you had different login IDs for Informatica Passport and MySupport

You can use either one of the IDs to log into Informatica Network (using the steps mentioned above).

If have not registered for Informatica Passport or MySupport

Please click on Sign-up and complete the registration process.


What will happen to all my User Profile details – including Profile pictures, avatars, bookmarks etc.?
Your personal details such as Profile Picture, avatars, bookmarks etc. will be migrated as is. 

 

How do I update my personal details?
You can update your personal details using the Edit Profile option from the drop down next to your User Name on the top right of the page.


Are my previously included project details available and secure?

Yes, all your Project/case/tech profile details are available and secure as there no changes done to eSupport (online support).


Persona- Based

 

Can I access content on Informatica Network without logging in? If yes, then what are the resources that will be available to me?
As an anonymous user, you will have access to most of the Informatica resources such as:

  • Federated Knowledge Base search
  • Product Resources such as discussions, Product Document resources and How-to-Libraries of all the Informatica products
  • Other resources such as SupportTV, Informatica Expert Assistant, Debugging Tools etc.
  • Access to Informatica University and User groups.


How is anonymous user view different from a logged in user view?

As a logged in user in Informatica Network, besides what is available to anonymous users, additionally you will also have access to the following privileges

  • Option to personalize your home page view using the Manage Product Profile option
  • Federated KB search with access to Velocity and EOLs and PAMs
  • Access to 2-year archives of our newsletter SupportFlash
  • Get access to Informatica Support Statements
  • Option to view discussions and other content types
  • Option to Start a discussion, comment/reply to posts.
  • Create your own streams and follow spaces, people, discussions, blogs etc to get customized alerts
  • Collaborate with experts, peers and Informatica Moderators etc.
  • Customize your user profile with your skill sets, status updates, avatars and profile pics.

 

What special privilege or access does a user with Support Contract have?
As a Support Contract user, you will have access to:

  • Personalized Support Cases widget that displays your top five cases and the Technical Profiles
  • Case Management system (eSupport)
  • CSM
  • HotFixes and Emergency bug Fixes
  • Change Request Tracking system
  • GCS exclusive Support Enablement Materials
  • GCS Policies and Procedures Guide and so on..


OTHER


Why some of my browser Bookmarks are not working?
As part of the site revamp, some of the links/URLs had to be changed and therefore, you may notice a break in some of your bookmarks. Please use the search box or navigate through different product spaces to find what you are looking for.

 

Is my email address exposed to external search engines?
Not unless you choose to make it public. You have the option to specify who can view your email address and other details. Go to Edit Profile and visit the Privacy tab to set your preferences.

 

 

I have more questions, who should I contact?

 

You can reach out to praman@informatica.com or vidyasm@informatica.com for further clarifications.

Informatica has just won the Technology Services Industry Association (TSIA) STAR award for Innovation in Enabling Customer Outcomes/Customer Success & Support – Enterprise Level.

 

Informatica received this recognition for its commitment to drive customer success through the deployment of new technology tools, which maximize the customer experience through proactive features. It is our technology focus to drive product adoption through industry first solutions like Informatica Discovery IQ, Predictive Escalations, and Interaction Data Hub – that won us the award. Informatica DiscoveryIQ (IDIQ) is a cloud product offered as part of the support offerings and is available through the Informatica Cloud product. IDIQ offers proactive features such as operational and adoption reports, Advanced log analysis and recommendations for proactive operational support, Cloud upgrade impact reports for better insight during upgrade process, and so on. To know more about the IDIQ product please visit:

https://community.informatica.com/community/products/informatica_cloud/discoveryiq/blog/2015/04/18/announcing-new-informatica-discoveryiq-in-cloud-spring-15

 

The TSIA’s STAR Award is one of the highest honors the technology services industry has to offer and the award for Innovation in Enabling Customer Success in Support Services recognizes the company that demonstrates the most innovative approach, through support services, to assisting customers in realizing the maximum business value from the use of its products.

 

You can read more about this award at the TSIA blog http://blog.tsia.com/blog/congratulations-2015-star-awards-winners

 

We are delighted to receive this award and would like to thank you for your continued support!

 

-Team Informatica