- How do I open a case with Informatica Support?
Only valid read/write contacts on a project can open and manage cases online. Once you login, the Access ESupport option in the Quick links will navigate you to the case management portal. This option is visible only for valid support contacts.
You could also reach out to your primary contact on the project to provide you the necessary privileges to open a case. Additionally you can get more details at our Getting started page located here
- Why am I not able to login?
If you have not logged into Informatica Network since 24 months, your account would be deactivated. Contact us at firstname.lastname@example.org to reactivate your account.
Note: Email IDs with public domains have been blocked. Use your company email ID to register again.
- I haven’t received the password reset email
Please check your Junk and Clutter folders to ensure that emails from Informatica domain are reaching you. If you still haven’t received the email, write to us at email@example.com.
- Why is the Password Reset button grayed out?
The button will be enabled only if all the password requirements are met.
- Could I change my email ID used for logging into Informatica Network?
No, email ID is a unique identifier and it cannot be changed after registration.
Have you seen the Get Started page yet? It is your go-to place for all resources on Informatica Network!