Our Configuration Support Manager (CSM) tool has been our backbone in enabling us to gather configuration information from your hosts running Informatica, tracking your configurations, replicate issues and advising health checks. It has been the foundation for our rich configuration management capabilities.


Now, building up on this foundation, we have enhanced our CSM capabilities to include more products under its tree which includes CSM for ILM.


With CSM for ILM, you can collect the system, environment and product details of the machine hosting Information Life Cycle Management (ILM).

CSM gathers data from ILM metadata repository, which can help in troubleshooting issues related to:


  • Specific to versions and patches
  • Accelerators
  • Custom and standard entities
  • Sequences
  • Jobs and schedules


And in turn, with the information gathered from the configuration files, Informatica Support can better understand the following:


  • ILM Web Server configuration details
  • File archive server configuration details and
  • File archive server for attachments configuration details


When you run the CSM utility, it generates an XML file and depending on the system configuration the CSM Client utility gathers the following information:


System (UNIX)


  • System Information
  • CPU Information
  • Environment Variables
  • File System
  • Operating System Patches
  • Network Information
  • User Limits
  • Swap Information


System (Windows)


  • Memory Information
  • CPU Information
  • Environment Variables
  • Disk Information
  • Operating System Information
  • Network Configuration


Product (ILM)


  • Installed Products
  • Product Patches
  • AMhome (ILM Metadata Repository) Schema Details
  • AMhome Schema Object Details
  • Amhome Properties
  • Repository Attributes
  • Instance Statistics
  • Installed Product Family Versions (PFVs)
  • Archived Entities
  • Standalone Job Details
  • User Roles
  • ILM related Database Links
  • Configuration Properties
  • Quartz Properties
  • Attachment Properties
  • Java Version


The information gathered through CSM for ILM, and the XML file that you upload or send, enables Informatica Support to:


  • Find any anomalies/symptoms that could cause issues.
  • Help replicate or reproduce an issue by creating similar environment.
  • And, aid to provide a solution for the issues easily and quickly.
  • Help in Configuration Management of your environment
  • Provide relevant health check recommendation



For more information, see HOW TO: Run the CSM Client for ILM (KB 124460)


Download CSM Client for ILM