The Informatica Global Customer Support Team is excited to announce an all new technical webinar and demo series – Meet the Experts, in partnership with our technical product experts and Product management. These technical sessions are designed to encourage interaction and knowledge gathering around some of our latest innovations and capabilities across Data Integration, Data Quality, Big Data etc. In these sessions, we will strive to provide you with as much technical details including new features and functionalities as possible, and where relevant, show you a demo or product walk-through as well.
Topic and Agenda for the month of September
Are you planning to modernize your analytics systems or enterprise applications to ensure every system is getting fresh, curated data? Are you interested in learning more about how an integration hub can increase productivity and data integration organization through a combination of centralized management and self-service for distributed teams?
This is an invitation only deep dive webinar with the Informatica Expert team on Data Integration Hub focused on how the hub can be leveraged by PowerCenter users. We will go through use cases, best practices and what we have learned from customers including Rabobank, MasterCard and Humana. We will show a product demo highlighting how to develop custom mappings in PowerCenter to be used as Data Integration Hub publications.
Scott Hedrick, Director Product Marketing
Charlie Hughes, Director, Domain Expert
Etai Margolin, Principal Product Manager
Stefan Manns, Senior Product Specialist
To register for the Webinar
1. Go to https://informatica-events.webex.com/informatica-events/j.php?RGID=r338336d924ecac0ab30ebd4063d33574
2. Register for the meeting.
3. Check for confirmation email with instructions on how to join
Informatica network Team
In July 2016, Informatica launched a new, first-of-its-kind, cloud-based B2B Gateway with a focus on traditional EDI transaction sets allowing users to build EDI transformation maps and connect with their partners from the cloud—allowing users to “cut the cord” with traditional EDI Managed Services providers and removing the need for an on-premise EDI translator. As Informatica’s B2B Domain Expert, Dan Rezac, says, “This offering allows you to control your own destiny when it comes to business-to-business electronic commerce and interaction.” The new offering enables organizations to implement a hybrid B2B Data Exchangearchitecture taking full advantage of the tangible benefits of cloud-based applications: instant on-demand access, lower TCO, faster partner onboarding cycle times, agile development, better KPI visibility, and robust SLA management. Now companies can easily modernize their B2B Data Exchange; and, more importantly, “future proof” their IT environment.
In this “Meet the Experts” session, you will meet the engineers and implementation experts behind the new B2B Cloud Gateway and have the opportunity to see the product in action and hear about real life implementations, as well as, discussing how listeners can leverage their existing Informatica skills to:
Who should attend this webinar?
Informatica Cloud Services (ICS) and Informatica B2B Data Exchange (DX) customers and prospects looking to do more with B2B Data Exchange and extend their environments for agile B2B data integration.
Webex Link for Registration
Alan Lundberg, Daniel Rezac, Thomas Bennet
Date and Time:
August 30th 8:00 AM PST.
Informatica Network Team
This release resolves a critical issue introduced in version 6.9 that caused any LBT-RM or LBT-RU publisher application to fatally assert after sending slightly more than 4 billion messages.
This release also resolves an unrelated application crash that could occur when using the .NET API’s resolver event callback or source cost callback, and an unrelated UMP store crash that could occur when using Receiver-Paced Persistence with some receivers configured to be non-blocking (the non-blocking UMP receiver feature was introduced in version 6.9).
Finally, this release modifies UMP store logging of Session IDs to always print the IDs as unsigned values, simplifying identification of related log entries.
The release includes no other changes. Customers using 6.9 or 6.9.1 should replace those libraries with 6.9.2 at the earliest opportunity.
You can download the Hotfixes from here.
Productivity Advancements - Dynamic Mapping and SQL to Mapping
Are you looking for flexible mapping templates that you can design once and execute across multiple sources and targets? Dynamic Mappings and SQL to Mapping are essential features to eliminate production issues, improve developer productivity and reduce overall maintenance cost.
This is a deep-dive technical webinar that covers Dynamic Mappings and SQL to Mapping capabilities available in PowerCenter v10. Dynamic Mappings are reusable mapping templates that you design once and use against multiple sources and targets. SQL to Mapping is a metadata driven conversion utility that helps you to convert existing external hand-coded SQL to an Informatica Mapping.
Date : July 26th 2016
Time: 8:00 AM PST
Informatica Network team.
The Informatica Global Customer Support Team is excited to announce an all new technical webinar and demo series – Meet the Experts, in partnership with our technical product experts.
These technical sessions are designed to encourage interaction and knowledge gathering around some of our latest innovations and capabilities across Data Integration, Data Quality, Big Data etc.
In these sessions, we will strive to provide you with as much technical details including new features and functionalities as possible, and where relevant, show you a demo or product walk-through as well.
After the first introductory sessions, we will be announcing a calendar of upcoming bi-monthly sessions for Data Integration and Big Data Tuesdays, Data Quality and MDM Thursdays. Please stay tuned.
In the meanwhile, if you have any questions or requests, or suggestions for topics, please write to us – email@example.com.
June 28, 8AM PST
Many Informatica customers are looking to scale beyond their first project to enterprise-wide data management initiatives that lead to greater business agility and faster business value delivery. With v10.0 and v10.1, Informatica has introduced a number of new capabilities, innovations and improvements that you can leverage to drive these benefits in your data integration projects. Some examples are 50x faster lineage performance with metadata manager, increased developer productivity with new add-on capabilities, new connectivity for hybrid architectures, and so on.
In this interactive technical deep dive webinar, you will:
Recording of the Webinar
Informatica has been committed to providing a seamless and personalized search experience for our customers - to deliver the right information at the right time - in each and every interaction across all knowledge sources and channels.
Continuing with our endeavor to innovate and provide the best customer experience, we are now introducing a new unified search experience for our customers. This new enterprise search is focused on providing most relevant search results in the shortest span of time. In addition to faster performance, there are numerous additional features like search-as-you-type, responsive UI, multilingual search, personalized interface, share the query,and manymore…
The highlights of the new search include:
This release introduces support for new platforms: HP Nonstop X86 and Linux on Power8 (little-endian).
This release also improves the scalability of Ultra Messaging Persistence by replacing store-driven keepalives with receiver-driven proactive keepalives. This behavior is fully backwards compatible (6.9.1 stores will interact with pre-6.9.1 receivers as before, and 6.9.1 receivers will interact with pre-6.9.1 stores as before). A new receiver configuration option “ume_proactive_keepalive_interval” has been added, which can be modified for new-receiver-old-store interoperability in cases where the old store has a non-default “keepalive-interval” setting.
You can download the HotFixes from here.
At Informatica, your feedback is very important to us and is the primary determinant of how we define our improvement initiatives and we have addressed one such important feedback with the launch of the
The Product Documentation Home page can be accessed by clicking on the Documentation tab on the top level Navigation. Note that you will have to be logged in to access this page.From this new interface, you will have easy access to all product documents.
The filters available across different categories will iteratively refine your search results.The filters are also updated dynamically. For example, if you select the product as PowerCenter, the drop-down displays only product versions of PowerCenter.In addition to the Product and Versions, you can also narrow down the search results by Hotfix Version, Resource Type (Type of Document) , and Language .
The Quick Links section on the right panel, which can be used to download document sets (zip files) with a single-click.
We believe that the Version 1.0 of our Product documentation landing page will provide our customers a faster and better way to download our Product documents. We welcome your feedback and suggestion in improving the experience on Informatica network.
We are glad to announce that we have built a Home page for PAM (Product Availability Matrix) documents . This along with a Home Page for Product Docs has been one of the top requests from both customers and internal users since go-live.
The PAM home page will have the following functionalities
The PAM page can be accessed from the Quick links sections of a logged in user or directly at the PAM Community
I hope this helps you get to your PAM content faster and easier. Please stay tuned for updates on the Home page for Product documents as well.
Informatica Live Data Map 1.0 includes the following capabilities :
Knowledge Graph of all enterprise metadata
Following is a list of FAQs to get you started.
What is Informatica Network?
Informatica Network is a unified community that provides a healthy ecosystem for our customers to connect with their peers, Informatica experts, and broader community to accelerate their learning, deployment and adoption of Informatica products using any of the interaction channels.
What has changed? And what happens to the current sites?
To cultivate a customer centric approach, we have consolidated all silos – My Support customer portal, Informatica Communities, Informatica University, and User Groups. Using a single login and profile, you can access all these under the umbrella of Informatica Network. Users from all those sites will be redirected to Informatica Network.
What’s new for the migrated users?
All the existing customers will now have access to the varied Informatica resources available under the Network – product communities, latest forum discussions, SupportTV, Expert Assistant, Velocity (Best Practices) and much more.
How is the search different on Informatica Network?
We now have a federated search available on the Network that pulls results from the Knowledge Base, critical sources like the End of Life announcements, product availability matrix, customer discussions, etc. In short, it is your one-stop shop for all things Informatica!
Your doorway to Informatica now has a single sign-on, which means, with a single username and password you can now access MySupport, Informatica Communities, User Groups, and Informatica University.
Can I log into Informatica Network using My Support credentials?
Yes, you can use your My Support credentials. However, upon logging in you will have to reset your password to update it as per the new Informatica password policy.
Why do I need to reset my password when I first log into Informatica Network?
We take security seriously, and want to ensure that all user accounts migrated to the Informatica Network are as secure as possible. Therefore, we are asking you to follow a password updating process to reflect the new Informatica password policy.
I'm having trouble signing in - help me!
The table below explains the various login scenarios and access details.
If you have MySupport (MS) login ID
Enter your MS credentials and do the following:
If you have Informatica Passport login (for Marketplace, Informatica Communities etc.) only
If you had different login IDs for Informatica Passport and MySupport
You can use either one of the IDs to log into Informatica Network (using the steps mentioned above).
If have not registered for Informatica Passport or MySupport
Please click on Sign-up and complete the registration process.
Are my previously included project details available and secure?
Yes, all your Project/case/tech profile details are available and secure as there no changes done to eSupport (online support).
Can I access content on Informatica Network without logging in? If yes, then what are the resources that will be available to me?
As an anonymous user, you will have access to most of the Informatica resources such as:
How is anonymous user view different from a logged in user view?
As a logged in user in Informatica Network, besides what is available to anonymous users, additionally you will also have access to the following privileges
What special privilege or access does a user with Support Contract have?
As a Support Contract user, you will have access to:
Where can I find Product Documentation and How-to-Libraries?
With the introduction of federated search, the Product Documentation and H2Ls are now moved to our KB system and are no longer available on Informatica Network. To access the Product Guides and How-to-Libraries:
Is there an easier way to search for Product Documentation?
Yes, you can refine your search for the product guides using our Documentation tab on the Informatica Network. Please note that this tab is accessible only to the authenticated users and you need to be logged in to access this section.
To search for a guide of your choice:
Why am I not able to find the PAM documents on Informatica Network?
The PAM documents for last 5 releases across products can be accessed from the Product Availability Matrices page on the Informatica Network. However if you are looking for PAM for older releases, then refer to the below video or check out our KB article: Where can I find the Product Availability Matrices (PAM) documents on Informatica Network?
How to download a HotFix for any of the Informatica Products?
Any user with Support Contract will have access to download HotFixes for various Informatica products. HotFix Links are displayed under the Quick Links section on the home page of Informatica Network. For more details, watch the video below or refer to our KB article: HOW TO: Download HotFix and EBFs on Informatica Network
Why is my account disabled or deactivated?
You will get an account disabled or deactivated message if you haven’t logged into our system for a long time. Please mail the details of your account to firstname.lastname@example.org and we will be glad to activate your account.
Why some of my browser Bookmarks are not working?
As part of the site revamp, some of the links/URLs had to be changed and therefore, you may notice a break in some of your bookmarks. Please use the search box or navigate through different product spaces to find what you are looking for.
How do I subscribe to SupportFlash, the monthly newsletter from Informatica Global Customer Support?
You can subscribe to our newsletter by selecting the "I would like to receive the monthly SupportFlash newsletter (updates about releases, product end of life, and more)" option during the registration or by going to Edit Profile > Your Profile tab after registration. Once you login, you can view the SupportFlash Archives on the Home page. You can also click on the link from the newsletter footer and select your preference.
Is my email address exposed to external search engines?
Not unless you choose to make it public. You have the option to specify who can view your email address and other details. Go to Edit Profile and visit the Privacy tab to set your preferences.
I have more questions, who should I contact?
Watch the Overview of Informatica Network below:
Since our announcement of the upcoming Informatica Network site launch, we have been so eager to share more details on what you can expect. Over the past year, we have kept our ears to the ground, listened to your feedback, and consulted experts to enhance your Online Support experience a hundred-fold.
We are now proud to unveil more details of these efforts…
You will now have one home to access community discussions, the KnowledgeBase, blog posts, social groups, and all things data centric.
MySupport is now tailored to show you information for your Cases, your subscribed products and products that you are interested in. Bespoke all the way!
Your search will now fetch results from across all the unified communities, including discussions & blogs, PAM, and EOL information.
Come November, you will login to this exciting new experience! And yes, we have interactive guides to familiarize you with all the constructive changes in this space. We look forward to welcoming you into the new Informatica network next month. Catch you there!
We are bursting at the seams, eager to share our news! This November, we will shutter our old support portal and unveil the Informatica Network.
Maintaining the highest level of service and support is our top priority. We’ve listened to your feedback and are redesigning the experience from the ground up, improving efficiency, accessibility, and integration.
With this in mind, look for:
We understand how busy you are. Our aim remains, as always, to get you the information you need quickly and conveniently.
We also understand that not everyone loves changes. This is your Informatica Network, and we want you to be as excited as we are about the upgrade. Watch this space for updates and sneak peaks.
Interested in test driving the network? Send us an email or leave us a comment. We welcome your thoughts and feedback.
Dear Informatica Customers,
We are delighted to announce the next of the Webinar series, "Control transactions your way - Using PowerCenter Commit Interval" on 24th September, 2015 from 8 AM to 9AM (PST). Registrations for the Webinar are now open and the URL to register is
Or click the below link.
Below is the high level agenda for this Webinar.
About the Speaker
Vani Subramanian is a Senior support engineer with Global Customer Support, she has vast experience in PowerCenter and PowerExchanged Connectors.
Informatica Support Webinar Series are a monthly initiative from the Global Support Organization, where a Subject Matter expert will be presenting a Webinar on a particular product. Please feel free to suggest any topics of interest and we shall try to get a Webinar arranged on the same.
MySupport Portal Team