We are proud to announce that Informatica, for the ninth consecutive year, has achieved top marks in customer loyalty in the 2014 Data Integration Customer Satisfaction Survey conducted by independent research firm TNS, a global leader in insight and information.
According to the TNS survey, Informatica led the competitive field in achieving the best scores in key areas such as overall value received relative to price paid, support programs meeting customer needs, and ability to provide global support. Informatica PowerCenter made significant gains over last year in ease of software installation, reliability and price competitiveness.
In additional survey findings:
• 91 percent of Informatica customers surveyed said they intend to repurchase Informatica solutions.
• 97 percent of Informatica customers with annual revenues in excess of $10 billion said they intend to repurchase from Informatica.
• 89 percent of Informatica customers said they are likely to spend at the same or higher levels in 2014 compared to 2013.
In our continued effort to improve our service to you, we are pleased to announce that we have introduced few enhancements in our MySupport portal:
Search Support TV videos and Informatica Expert Assistant troubleshooting wizards directly from our Knowledgebase, and
Search the PIM Change Requests (CR) using our CR Tracking and Online Support system.
Search Videos and Informatica Expert Assistant from Knowledgebase (KB)
As part of KB Search enhancement, wehave introduced 2 new content types as filters in our KB search page. You can now select Support TV and Expert Assistant as document type filters:
Additionally, you can also filter videos and expert assistant interactive guides by selecting the respective tabs from the search results page.
Searching PIM and Procurement Change Requests
You can now search and track the progress of a Change Request created for our PIM and Procurement products directly, using our CR Tracking system.
To search for a CR:
Login to MySupport and click Change Request Tracking from the Online Support section.
In the new page, enter the CR number (for ex:HPM-17012) against CR/Bug Number and click Search..
All the details of the CR should be displayed.
From the Online Support, you can track the CR number under the corresponding project.
All CRs can be found in the section “Change Request”:
*Change Request is any enhancement/improvement/bug request made to Product Development.
We sincerely hope that these feature are helpful to all our customers as continue our customer-centric focus and work across the teams to improve the customer experience. Please let us know your thoughts and ideas by commenting below.
Data Archive might have archived data to the Informatica Data Vault incorrectly if you used one of the following versions of Data Archive: Data Archive 6.1 HotFix 1 with Emergency Bug Fix (EBF) 13054 or EBF 13117
Data Archive 6.1 HotFix 1 with EBF 13054 or EBF 13117
Data Archive 6.2
Data Archive 6.2 with EBF 14081
If you used one of the affected versions, Data Archive might have truncated data with the Integer, Decimal, Varchar, or Char data types.
Please see the attached document for more details.
If you used one of the following versions of Data Archive to archive to the Informatica Data Vault, Data Archive might have archived tables with LOB data incorrectly.
Data Archive 6.2 HotFix 1 with Emergency Bug Fix (EBF) 14075, EBF 14105, or EBF 14389
Data Archive 6.2 HotFix 2
The issue occurs when you archive tables containing links to LOB data to the Data Vault. Data Archive might associate the link to the LOB data with the wrong row in the table. You do not see an error message because the archive job does not fail. However, the data that you access in the Data Vault might be incorrect.
To resolve the issue, you must apply an EBF, unregister and drop the affected tables from the metadata, and archive the affected tables back into the Data Vault.
Please see the attached document for more details.
Deepa Joshi is a Senior Engineer with Global Customer Support team having vast experience on multiple Informatica products. Along with PowerCenter she specializes in PWX adaptors like Teradata, Salesforce and Web Services.Her technical expertise is well appreciated and has earned her the rank of a trusted advisor among her customers.
Informatica User Groups are an excellent way for you to invest in your professional development and to learn more about new products and solutions that are transforming the data-centric world. Informatica is transforming the User Group program, putting chapter leaders in the driver’s seat for building local communities, and leading meetings in your area.
These communities feature an online component, and in-person meetings that enable you to:
Network and socialize
Find and share content, best practices & tips
Learn about the latest technologies and solutions from Informatica
Discover how colleagues and peers use Informatica
Help each other answer questions.
We invite you to join the user community in your city or region. It’s free! If your company is one of the few that prohibits meetup.com access, consider using a personal email to join. Click here to join the User Group.
Deepen relationships with other active Informatica practitioners and experts. Don’t miss this opportunity to join the growing Informatica user community in your area!
Laks Arunachalam is working as a Support Engineer in Informatica for the past 3 years. He has strong knowledge and experience in trouble-shooting Informatica Data Quality and PowerCenter products. He also has experience of working on DataWarehouse development projects using PowerCenter.
The process of streaming real-time data from a wide variety of machine data sources and entities can be very complex and unwieldy. Using an agent-based approach, Informatica has invented a new technique and open access product that makes this process much more user friendly and efficient, even when dealing with multiple environments such as Hadoop, Cassandra, Storm, Amazon Kinesis and Complex Event Processing.
Come and listen to this 30 minute technical webinar and demonstration that explains more about this new breakthrough technology and what it means to your Big Data collection / IoT ingestion projects.
Are you having trouble scheduling your Informatica Workflows along with your other applications such as business intelligence or reporting applications? Do you use Informatica Cloud for data replication tasks and would like to schedule those tasks along with file transfers? Do you need to centralize your IT services around an enterprise scheduling tool?
Join us for a webinar that will show you how one Informatica customer was able to do just that and save up to 5 hours per day by transforming ETL processes with Skybot Scheduler.
Webinar (June 25th) - Accelerate ROI with Free Productivity Apps from Informatica Marketplace
Did you know that Informatica Marketplace has over 1,250 pre-built add-ons - scripts, mappings, cloud connectors, bundles, and full applications that you can download for free to boost your PowerCenter productivity?
Saradhi is a Product Specialist with over 4 years of experience in helping customers with issues related to PowerCenter Domain, Security and Integration Service. He specializes in resolving issues related to SSL, LDAP and Kerberos.
Sushma Venkatesh is a Senior Technical Support engineer with Informatica Global Customer Support. She has expertise in products like PowerCenter, Data Quality. She has helped on critical hadoop/Informatica Big Data issues
Ravee Nagulavancha is a Lead SME with Informatica Global Customer Support. Ravee has rich experience in solving various customer issues. He is involved in products like B2B, PowerCenter and hadoop/Big Data.
The collaboration portal is a great way of sharing knowledge among Informatica experts. A lot can be learnt by assisting others in technical problems as well as knowing others' views on different approaches taken to resolve day-to-day technical issues.
I take this opportunity to congratulate Informatica for providing an informative and feature rich support portal where it benefits both novice and experts in gaining the knowledge and be aware of the latest Informatica suite of products and offerings.
It’s been an honor to take part in technical discussions with some of the best people who think out of the box for any given problem. Visiting the Informatica portal allows me to gain knowledge and collaborate with others and it is a great source of inspiration to visit the forum regularly.
Informatica Support portal is truly a worldwide effort and yet without Informatica's desire and hard work to make it a reality, it would have never happened.
I would just like to thank Informatica for providing a wonderful platform through MySupport for all great minds to come together and help each other. It has been a great learning experience for me by contributing to the forum and reading the posts of other users on it. Also, other features like KB articles, Marketplace Blogs, Support Videos are of great help. I encourage everyone to share their knowledge and help make ySupport more vibrant collaboration platform.