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Informatica Network

34 Posts authored by: Rashmi Rekha Gogoi

Digital transformation is a team sport, and data is the soul of digital transformation. Despite considerable investment in data, the value is often locked in data silos and held hostage by lack of collaboration within the organization. How do you unlock cross-functional collaboration to foster a data-informed, insight-driven culture?


Join our Fall 2021 product launch to Unlock Collaboration, Build Trust, and Democratize Data. You’ll get a look at the industry’s first cloud-native data marketplace, augmented MDM, and DataOps with our Intelligent Data Management Cloud. Now both technical and non-technical teams can easily build data pipelines and collaborate, access, and share trusted data, augmented with collective data intelligence through an Amazon-like data marketplace, intuitive 360 views, and AI-powered network graphs. See these new capabilities across four key journeys on the Intelligent Data Management Cloud:


Business 360: Safeguard the success of every digital transformation with augmented MDM. Support business self-service with visual analytics and business collaboration with tailored workflows for reference data management. Adopt MDM faster by removing error-prone manual efforts when moving MDM into production. Maintain MDM process transparency for non-technical teams by easily viewing and analyzing the results of data matching and quality processes.


Data Warehouse and Lake: Democratize cloud data engineering with wizard-driven app ingestion and change data capture. Increase productivity with augmented data integration leveraging CLAIRE-powered self-integrating systems. Increase collaboration between data scientists and data engineers with automated MLOps and DataOps capabilities. Govern costs by automatically leveraging AWS Spot instances and Graviton processors—save up to 90% of your compute costs.


Data Governance, Privacy & Catalog: Enable data consumers to find, understand, access, and trust the data they need with the industry’s first cloud data marketplace. Simplify and accelerate the application of data quality standards at scale with cloud-native data governance and catalog as a service with automated data quality assessments. Enable deep metadata connectivity and automated data lineage across multi-cloud and hybrid with new advanced scanners.


AI-Powered Automation with CLAIRE: Accelerate time-to-value and reduce costs by automatically inferring and recommending common data quality rules, automating schema mappings by identifying objects that are semantically related, and reducing manual stewardship efforts with a self-learning bot that predicts curation requirements for uncurated data assets.


Don’t miss:

  • New Features and Demos: Experience the latest innovations as Informatica experts demonstrate new features and capabilities across Business 360; Data Warehouses and Lakes; Data Governance, Privacy, and Catalog; and AI-Powered Automation with CLAIRE.
  • Live chat: Informatica experts will answer all your questions live.


Register Now in your region: North America | Europe, Middle East & Africa | Asia, Pacific & Japan

At Informatica, our values are “DATA”.


Do good

Act as one team

Think Customer First

Aspire to the future


With these values in mind and as we look ahead to the new year, it’s imperative we take into consideration your feedback on working with Informatica.


As such, we are asking every Informatica user to share their experience on Gartner Peer Insights. Your honest feedback will help us continuously evolve and deliver the best possible product and services to you—our valued customers.


As a bonus, you will be able to select a charity to receive a $25 donation for each approved review you submit between now and the end of the year.


Click here to get started!

Dear Valued Customer,


As COVID-19 continues to impact the global community, we share the same urgency, focus, and goal of supporting our employees, customers, and families through a time of great uncertainty. We have been closely monitoring the evolving situation and, in light of the growing number of cases reported, we are following guidance from the World Health Organization and the U.S. Center for Disease Control. We have augmented our business operations to help ensure the continuity and support of our customers, employees, and communities.


We want to update you on the steps Informatica has taken to ensure our customers around the world and around the clock will be able to rely on Informatica products and services for your priorities. We know how critical our platform is to your operations and are committed to ensuring you are able to fulfill your organization’s business outcomes.

Meeting our customer commitments is our top priority and with our teams distributed globally, we are adapting as needs change. Our workforce is accustomed to leveraging collaborative technologies to work outside of the office. As part of our business continuity planning, we are confident in the ability of our systems and processes to handle our employees working remotely, and we are well equipped to maintain the high-quality customer service and support you have come to expect from us.

We have minimized employee travel, both international and domestic, and have our global teams working remotely to ensure social distancing. You can be assured that the Informatica field team is committed to supporting all of our customers. While we are encouraging our employees to work remotely if your organization relies on in-person engagement with us we will do our best to support you without compromising the safety of anyone.


This is an unprecedented time, and the situation is changing daily. We are committed to ensuring you continue to receive the highest quality service from us without disruption. For any questions, reach out to your account representative and/or your customer success manager. We also understand that there could be times where you need immediate help above and beyond your current SLAs, in those situations, please call your local support center. You can find the contact details at


We feel privileged to be your partner. If there is anything else we can do to help your business, I can be directly reached at as well.



Ansa Sekharan

Chief Customer Officer, Informatica LLC

We have made important changes to the case creation process. To simplify the flow, we have replaced Technical Profile with the product and version. Thus, you can raise cases directly for the product that you are using. Here are a few FAQs regarding the changes that you will see in the Case Creation process on the eSupport portal.


Q1. Has the Case Creation page changed?


A: We have a new and improved interface for enhanced user experience. To create a Case, click "Create a New Case" tab as shown in the following screenshot:



To create a Technical Case, click "Technical".



Q2. What happens to Technical Profile?


A: Technical Profile is replaced with Product and Product Version. This has been done to improve customer experience by reducing the effort spent on creating and maintaining the Technical Profile.

Q3. Why don’t I see all products?


A: The Product drop down shows the products that your project is entitled to. To view the entire list of products, click the message "Having trouble locating the right product? Click here to view the list of all Informatica products."

Please note that selecting an unentitled product does not impact your ability to get support from Informatica in any way. The Global Customer Support team will handle these cases as usual. Additionally, Informatica Admin team will contact you for further assistance on the unentitled product.


List of Entitled Products will be shown:


You can still choose Other Products:


Differentiation between Entitled and Other Products:


Q4. Where can I find the list of all my entitled products?


A: You can find the list of Entitled products with the end date from the Projects tab on eSupport.


Q5. What happens to my existing cases (open and closed)?


A: All the open existing cases will reflect the updated product names. The closed cases will continue as is. In case you reopen an existing case, then the product names will get updated.

The Informatica Global Customer Support Team is excited to announce an all-new technical webinar and demo series – Meet the Experts, in partnership with our technical product experts and Product management. These technical sessions are designed to encourage interaction and knowledge gathering around some of our latest innovations and capabilities across Data Integration, Data Quality, Big Data and so on. In these sessions, we will strive to provide you with as many technical details as possible including new features and functionalities, and where relevant, show you a demo or product walk-through as well.


Topic and Agenda


Topic: Meet the Experts Webinar - Accelerate Cloud Data Warehousing with Snowflake and Informatica


Date: Tuesday, 9 April 2019


Time: 11.00 AM Pacific Time (PT)


Duration: 1 Hour


About this Webinar


Cloud Data Warehouse is a key component of analytics modernization, so you can enable data-driven business decisions. Join Snowflake and Informatica technical experts for a deep-dive exploration of our joint solution. We will discuss how together we help infuse analytics solutions with cloud agility and scale, rapidly curating multi-cloud and on-premises, trusted and relevant data in a cloud data warehouse. We will review key use cases and typical adoption patterns we are seeing in the market for cloud data warehouse.


Our experts will discuss in detail key features of our joint solution as well as a reference architecture and recommended best practices. We will also provide a high-level overview of leveraging an AI-driven catalog to identify enterprise-wide data assets for cloud migration and empower analysts with data discovery. Finally, learn how Informatica and Snowflake help you govern and secure data, not only for analytics, but also for data sharing so you can unleash the power of new data economy. Our session will include a demo of our joint solution.




Harsha Kapre, Product Management, Snowflake Computing



To register for this meeting



Please find the details here: Meet the Experts: Accelerate Cloud Data Warehousing with Snowflake and Informatica


You can also contact us at:



MeetTheExperts Team



Informatica on-premises and Cloud products today use Oracle Java. Oracle Java comes bundled with the Informatica products, except for the AIX platform.


Oracle has changed its Java licensing policy, ending public updates for Java 8 effective January 2019.


Informatica has decided to replace Oracle Java dependency in the products with OpenJDK and has engaged with Azul Systems for the same.


For more information, see the related article:

Informatica strongly recommends that customers plan their upgrade to the latest version in 2019.


Frequently Asked Questions


Do Informatica products depend on Java?

Yes, Informatica On-premises and Cloud products are dependent on Java.


Does Java come bundled with Informatica products today?

Yes, Informatica today bundles Oracle Java with many products on most platforms. For Informatica Cloud, the Secure Agent comes with Oracle JRE, and customers download JDK on their own to compile the Java transformation. For MDM products, Java is not bundled with the products.


What is changing and how is Informatica adapting to that change?

Oracle has changed its Java licensing policy. In future releases, Informatica will change Java dependency in the products to OpenJDK instead. For specific product release timeline, please reach out to Informatica Global Customer Support.


What is OpenJDK?

OpenJDK is a free and open-source implementation of the Java Platform, SE.


Will Informatica bundle OpenJDK with the products?

For the products that bundle Java today, Informatica will replace Oracle Java with OpenJDK in the product installer. Both Client and Server installers will be updated.


What version of Open JDK is packaged with the 10.2.2 release?

Azul OpenJDK 1.8.0_192. For more information about the distribution version, see the Product Availability Matrix on Informatica Network: matrices/overview


There are many OpenJDK flavors in the market. Which one is Informatica using?

Informatica has established a long-term agreement with Azul System for OpenJDK. Azul Systems is one of the leading providers of OpenJDK.


I’m an existing Informatica customer. What should I do?

Informatica will be releasing all future product releases with OpenJDK. You do not need to download Azure OpenJDK, as Informatica performs the update during the upgrade process. Existing customers are strongly encouraged to upgrade to a product release that supports OpenJDK. For specific product release timeline, please reach out to Informatica Global Customer Support.


I’m an existing Informatica customer, and I would like to upgrade, but I need more time. What should I do?

Existing customers are strongly encouraged to upgrade to a product release that supports OpenJDK. If you need more time to prepare and perform the upgrade, then you can continue to use the existing version of the Informatica products, but Informatica will not be able to provide you Java-specific updates/patches. Non-Java product updates/patches will continue to be made available by Informatica. If you need further guidance on this, please reach out to Informatica Global Customer Support.


Will there still be support for Oracle Java?

Informatica is changing product Java dependency from Oracle Java to Azul OpenJDK for new releases only. For existing releases, customers can update Oracle Java minor version on their own – see the support statement Informatica Support Policy Statement for Security Patches for details. Customers need to engage directly with Oracle to receive Oracle Java updates/patches.


Which version of Java is currently supported?

Informatica products currently support Java 8.


Is there a plan to support Java 11?

Support for Java 11 is on the roadmap and varies by individual products.


Can I update Java on my own?

No. We are looking into that for the future. For now, you should engage with Informatica Global Customer Support for any related questions.


Can I provide any OpenJDK version of any vendor greater than the minimum version certified?

No. You cannot upgrade the Java minor version on this release.


Will Informatica support any other Java vendor other than Azul OpenJDK Java?

Informatica 10.2.2 supports only bundled Azul OpenJDK Java and no other variant.


How often, and how will Informatica release Java updates?

Informatica will bundle the latest release of Azul OpenJDK with every future product release, roughly every 6-9 months.


Will Informatica provide support for older Informatica releases for any Java issues you may encounter, including any security patches for JDK?

No. You need to work directly with Oracle to get newer Java 8 patches. Informatica will no longer provide support or update the Oracle Java on older releases.


Who provides support in case of an issue? Who provides a patch for any vulnerability that gets identified?

You can continue to engage directly with Informatica Global Customer Support. Informatica, as needed, will work with Azul for any patches/fixes.


Do I have to engage with Azul Systems for Java for any reason?

No. You can continue to engage directly with Informatica Global Customer Support. Informatica will work with Azul Systems as needed.


For encryption needs, I use Java Cryptography Extension (JCE). Does anything change?

No. JCE files are included with Azul OpenJDK and bundled with the product installer.


Do I need to recompile Java Transformation?

Java transformation does not need to be recompiled.


Does anything change for Informatica Big Data products with pushdown to Hadoop Cluster?

Informatica Big Data Management and Big Data Streaming will use bundled Azul OpenJDK to execute jobs on the cluster. Enterprise Data Catalog will use Azul OpenJDK for embedded clusters and will use Hadoop Cluster Java for external clusters.

We have noticed an issue in Informatica Network Search where the same results are getting displayed multiple times. We are treating this as a high priority issue and working actively on it. Please watch this space for further updates.

The Informatica Global Customer Support Team is excited to announce an all-new technical webinar and demo series – Meet the Experts, in partnership with our technical product experts and Product management. These technical sessions are designed to encourage interaction and knowledge gathering around some of our latest innovations and capabilities across Data Integration, Data Quality, Big Data and so on. In these sessions, we will strive to provide you with as much technical details including new features and functionalities as possible, and where relevant, show you a demo or product walk-through as well.


Topic and Agenda


Topic: Meet the Experts Webinar - Next Generation Analytics and Monitoring for PowerCenter Operations

Date: Wednesday, 31 October 2018

Time: 8:30 AM Pacific Time (PT)

Duration: 1 Hour




  • Introduction to Operational Insights
  • Demo
  • Benefits with free signup


About this Webinar


This webinar is an overview of Operational Insights for PowerCenter, a new PowerCenter operational analytics product recently released. Operational Insights enables project / workflow analytics, workflow error reporting and remediation recommendations, Health monitoring, Grid auto-scaling, and Infrastructure alerting. It also features resource utilization tracking of individual workflow runs on a heatmap. This webinar is intended for a technical audience and features live demos of the product.


Technical Information being covered in the webinar:

  • Informatica Operational Insights for PowerCenter
  • PowerCenter operational analytics
  • Workflow error reporting and remediation recommendations
  • Grid auto-scale
  • Infrastructure alerting
  • Resource utilization tracking of individual workflow runs on a heatmap




Keshav Ramarao, Principal Product Manager, Informatica


About the Speaker(s) – Keshav Ramarao is a Product Manager for Informatica Operational Insights, he has been a data dude for over two decades with expansive product development experience from Microsoft to Informatica.



To register for this meeting



Visit Operational Insights website to get a sneak preview of Operational Insights. Register for this webinar for an engaging discussion on Operational Insights.


Please find the details here: Meet the Experts - Next Generation Analytics for PowerCenter Operations


You can also contact us at:



MeetTheExperts Team

The Informatica Global Customer Support Team is excited to announce an all-new technical webinar and demo series – Meet the Experts, in partnership with our technical product experts and Product management. These technical sessions are designed to encourage interaction and knowledge gathering around some of our latest innovations and capabilities across Data Integration, Data Quality, Big Data and so on. In these sessions, we will strive to provide you with as much technical details including new features and functionalities as possible, and where relevant, show you a demo or product walk-through as well.


Topic and Agenda


Topic: Meet the Experts Webinar - Hyper Speed Analytics with Tableau and Informatica

Date: 4 October 2018

Time: 10:00 AM PST

Duration: 1 Hour


About this Webinar


By now you must have heard all the hype around Tableau Hyper. But what is Hyper, and why should you want to have it? Just as importantly, how does it fit with your overall data management strategy and analytics journey? And what are some best practices for successful analytics initiatives with Informatica and Tableau Hyper?


Join Tableau and Informatica technical experts for a deep-dive and demo of Tableau Hyper & Informatica and learn the hyper-speed benefits of our integrated solution stack for your analytics efforts.


In this technical webinar, you will learn:


•The scoop on Tableau Hyper from Tableau experts, including a demo.

•Informatica support for Tableau Hyper and demo of Hyper connector.

•Use cases benefiting the joint solution: Cloud analytics and Data Cataloging, including a quick demo of cataloging in Tableau.

•Hyper performance “squared” – Improving performance throughout your data pipeline with Informatica and Tableau.

•Best practices for implementing Hyper and Informatica.


Join us for this in-depth technical webinar to learn how you can optimize your analytics solution with Tableau and Informatica and accelerate time to insights, based on timely, relevant and trusted data.




Nick Brisoux, Director Product Management, Tableau

Roshan Agrawal, Director Product Management, Informatica



To register for this meeting



Please find the details here:


You can also contact us at:



MeetTheExperts Team

What is Ask An Expert?


Ask An Expert is a unique channel for our customers to engage directly with Informatica subject matter experts. Customers can use the dedicated time (up to 45-minutes) to discuss best practices, product roadmap, understand product features, functionalities, and other use cases within the scope of support.


What's New?


Due to the overwhelming response received for this feature from our customers, the number of sessions has been increased from the earlier one to two sessions per calendar month for a project.


Who is Eligible for Ask An Expert?


  • Ask An Expert is available for Premium and Signature success customers.
  • These sessions are limited to two sessions per calendar month for a Project.
  • These sessions are currently delivered in English language only.


Which Products are Covered?


Ask An Expert covers the following products:


  • PowerCenter
  • Data Quality
  • Informatica Intelligent Cloud Services
  • Multidomain Master Data Management
  • Big Data Management
  • Enterprise Data Catalog
  • Axon (Data Governance)


Which are the different areas covered in Ask An Expert sessions?


  • Feature Clarity
  • Best Practices
  • Others (Topics within the scope of Informatica Global Customer Support)


How to request an Ask An Expert session?


  1. Customers will see the Ask An Expert option on the eSupport home page.


  2. Click the Ask An Expert tab, the Book Slot screen appears.


  3. Select the product and click Next. On selecting the Product, the Area (Best Practices/Feature Clarity) of the session would be displayed.


4. On selecting the Area (Best Practices/Feature Clarity) of the session, the different categories will be populated in the Category field. Select a category and click Next.

5. Select an Available Time Slot and click Next.

6. Now enter the Subject and Description fields and click Next.

Note: Customers will only see slots available after 5 business days from the date of booking for up to 15 business days. This is because the slots must be booked a minimum of 5 business days in advance for a session.


7. Once a session is booked, a subject matter expert would be assigned to the session, who will work with the customer to set the agenda and the meeting invites.

8. You can check the status of your sessions by going to the Upcoming Bookings tab and clicking on the booked sessions.

9. Customers can view all the details related to the booked session under Session Information.

10. After the session is booked, the customers can Add Update and Add Attachment to the session by clicking the respective options under Quick Links.


How to Reschedule and Cancel a session?


  1. Click Reschedule Session to select a different time slot from the same time zone and reschedule the appointment.
  2. Click Cancel Session and update the Reason for Cancel Request to cancel the session.


Both these requests will update the Subject matter expert working on the session and they will take appropriate action.


Note: Only a project contact who has requested the session will be able to cancel or reschedule a session.

The Informatica Network search results page will now display the “Last Visited Date” for content you have already viewed. This feature is available across all content types for both authenticated and unauthenticated users.


Please note that this feature is browser-specific.


The Informatica Global Customer Support Team is excited to announce an all-new technical webinar and demo series – Meet the Experts, in partnership with our technical product experts and Product management. These technical sessions are designed to encourage interaction and knowledge gathering around some of our latest innovations and capabilities across Data Integration, Data Quality, Big Data etc. In these sessions, we will strive to provide you with as many technical details as possible, including new features and functionalities, and where relevant, show you a demo or product walk-through as well.

Topic and Agenda


  • Meet the Experts –  Migrating OEM MFT Endpoints to Informatica MFT.
  • Date: Wednesday, 13 June 2018
  • Time: 8:00 AM PST Pacific Daylight Time (San Francisco, GMT-07:00)
  • Duration: 1 Hour


Informatica has developed a tool to migrate the existing OEM MFT Endpoints to Informatica MFT. The Informatica migration tool helps to migrate OEM Managed File Transfer endpoint configuration for numerous endpoints to Informatica Managed File Transfer.

It can migrate OEM endpoint configurations like FTP, FTPS, HTTP, HTTPS, and AS2 endpoints. Watch this upcoming webinar to learn:


  • Migrating OEM Managed File Transfer Endpoint Overview
  • Details on Migration Configuration File Parameters / Syntax and Commands
  • Demo
  • Q&A




Avishake Ghosh,  Technical Support Engineer.


To register for this meeting
1. Go to
2. Register for the meeting.

Once the host approves your request, you will receive a confirmation email with instructions for joining the meeting.

To view in other time zones or languages, please click the link:

For assistance
1. Go to
2. On the left navigation bar, click "Support".
You can contact me at:


MeetTheExperts Team

Informatica Axon Data Governance 5.2.0 has been released to shipping and is available immediately.


Informatica Axon Data Governance is the first data governance stewardship application to leverage the full power of the Intelligent Data Platform powered by ClaireTM to support data governance and compliance programs alongside Informatica Data Quality (IDQ) and Enterprise Data Catalog (EDC). Axon helps enable a truly collaborative enterprise data governance program across business and IT users.


Axon 5.2.0 includes following enhancements and addresses several limitations and issues to improve usability and stability of the product.


  • Powerful New Unison Search with improved capabilities & performance
    • Added capability to search using ‘AND’, ‘OR’, and ‘NOT’ operators
    • Additional Per-facet Dashboards to provide facet-specific metrics
    • Unison layout and preferences saved on a per-user basis
  • Improvements in Axon and Enterprise Data Catalog (EDC) integration
    • Support for file type resources such as XML, JSON & CSV and file systems such as HDFS, S3 & Native filesystems
    • Provide schema information along with Table to help with discovery
  • Value List within a dataset to allow capturing of Attribute-values
  • Unified view of Glossary hierarchy and semantically defined relationships
  • Addition to Bulk upload capabilities
    • Ability to bulk upload roles for process
    • Ability to bulk upload Capability to Process relationship
    • Ability for Web User to Bulk Upload
    • Support CSV format for bulk upload
  • Define Process-to-Legal Entity relationship including Legal Entity overlay on Process Maps
  • Inherit Data Quality rules from upstream Datasets
  • Regulation-specific facets rationalized
  • Administrators can now customize AXON through Web Application
    • Provides the flexibility to Administrator to modify default values
    • Configurations and customization storage is simplified for improved maintenance and upgrades
  • Improved Installation experience, certification for updated versions of environment libraries.
    • Relaxed restriction on exact versions of pre-requisite system packages
  • Performance improvements for key User Experience areas
    • Up to 5x improvements in unison search and process map
    • Up to 50% improvements in loading a facet
  • Single Sign-On certification for the following Identity providers: Okta, OneLogin, Azure Active Directory (AD)
  • Improved messaging and logging
  • Integrated Context-sensitive help
  • PAM Update
    • OS: Oracle Enterprise Linux (OEL) v7.4
    • EDC v10.2 Update 2




Tracking the Change Request (CR) status of Informatica products or searching for a CR just got easier. Sign Up or Log In to Informatica Network to explore this new feature.




You need to be logged in to view CR details. If you are part of an Informatica support project, you will also see the list of CRs associated with that project.


Where can I access/track the CRs?


You can now track CRs on the following hubs:

  • On > Select “Change Request” tab: This page will list all the CRs raised across all Informatica Products. You have various filtering options to refine your search OR you can directly enter the CR number and search.
  • Quick Links > Click “Change Request Tracking” icon: This page will list all the CRs that you follow and the CRs associated with your project.
  • Activity Feed: On the “My Activity” feed, when you select the “Change Requests” option in the drop-down, this will list all the CRs that you follow.

  •<CR number>: This page will navigate you directly to the CR details page with the following information:


Bug / Enhancement Number



Reported Version


Current Status


What are the options available for me?


If you are looking for regular updates on a specific CR, you are provided with the following actions:

  • Follow: The user can Follow the CR and receive email notifications when the status changes from one state to another.
  • Share: The users can Share the CR details with their connections.
  • Bookmark: The user can Bookmark the CR for quick future reference.


  • View as PDF: The user can view the CR as a PDF, download, and print a copy.



  • Vote: The user can Vote the Change request idea.



  • Comment: The comment option allows the user to Comment on the CR, or ask a query, and reply to the comment.

Informatica is aware of the recently announced Spectre and Meltdown security vulnerabilities. Several OS manufacturers and cloud providers, including RedHat, Microsoft, Amazon and Google, have introduced patches to work around these CPU hardware vulnerabilities. The National Cybersecurity and Communications Integration Center (NCCIC) has stated that the security patches for Spectre and Meltdown could diminish CPU performance by up to 30 percent.


In response, Informatica is offering both cloud and on-premise customers up to 30 percent more computing capacity for free, for a 30-day period as they evaluate their systems in response to the security vulnerabilities. We understand the impact of the security and performance concerns, and encourage customers to test their systems to understand what, if any, increase in compute power is needed to continue to effectively manage data workloads.


To activate the program, customers must contact Informatica Global Customer Support (GCS), to get temporary capacity relief while they evaluate these operating system patches. This notice describes Informatica’s response to these issues and will be updated as we learn more. For more information view the program overview page here.




Informatica is pursuing all appropriate actions to ensure the protection of Informatica systems and services against the Meltdown and Spectre vulnerabilities including:

  • Accelerating Informatica’s regular patching program to patch all systems and software as updates are made available from manufacturers and our supply chain partners.
  • Evaluating and mitigating possible system, software, and cloud performance impacted by these vulnerabilities




Customers of our on-premises products should refer to their IT departments for guidance on applying the appropriate OS patches and take a risk-based approach, including any security exposure and potential performance impact. Informatica R&D teams are currently testing these OS patches for any potential performance impact to our on-premises software. As we complete our evaluation, we will provide additional guidance on the Informatica Network site. Customers concerned with the potential impact to their hardware capacity should contact Informatica Global Customer Support (GCS), as per the instructions below.




Informatica cloud products run on public cloud infrastructure. Informatica teams are working closely with our infrastructure partners to update systems consistent with our internal security standards. We expect minimal customer impact while we apply patches to our cloud services; scheduled maintenance activities will be posted here.


Ensuring the availability, integrity and safety of our products and services is our utmost concern and is being handled with the highest priority across Informatica. Informatica is an active member in the IT-ISAC (Information Sharing Analysis Center), Cloud Security Alliance, Center for Internet Security, and leverages other industry & governmental partnerships to maintain a proactive and secure cyber protection posture. We will provide ongoing updates to this Security Advisory on the Informatica Network site, and we appreciate your cooperation in advance as we evaluate and remediate these issues.

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