Dear Valued Customer,
As COVID-19 continues to impact the global community, we share the same urgency, focus, and goal of supporting our employees, customers, and families through a time of great uncertainty. We have been closely monitoring the evolving situation and, in light of the growing number of cases reported, we are following guidance from the World Health Organization and the U.S. Center for Disease Control. We have augmented our business operations to help ensure the continuity and support of our customers, employees, and communities.
We want to update you on the steps Informatica has taken to ensure our customers around the world and around the clock will be able to rely on Informatica products and services for your priorities. We know how critical our platform is to your operations and are committed to ensuring you are able to fulfill your organization’s business outcomes.
Meeting our customer commitments is our top priority and with our teams distributed globally, we are adapting as needs change. Our workforce is accustomed to leveraging collaborative technologies to work outside of the office. As part of our business continuity planning, we are confident in the ability of our systems and processes to handle our employees working remotely, and we are well equipped to maintain the high-quality customer service and support you have come to expect from us.
We have minimized employee travel, both international and domestic, and have our global teams working remotely to ensure social distancing. You can be assured that the Informatica field team is committed to supporting all of our customers. While we are encouraging our employees to work remotely if your organization relies on in-person engagement with us we will do our best to support you without compromising the safety of anyone.
This is an unprecedented time, and the situation is changing daily. We are committed to ensuring you continue to receive the highest quality service from us without disruption. For any questions, reach out to your account representative and/or your customer success manager. We also understand that there could be times where you need immediate help above and beyond your current SLAs, in those situations, please call your local support center. You can find the contact details at https://infa.media/2Um9t75
We feel privileged to be your partner. If there is anything else we can do to help your business, I can be directly reached at email@example.com as well.
Chief Customer Officer, Informatica LLC