Informatica Network : 2017 : July Skip navigation

The Informatica Global Customer Support Team is excited to announce an all new technical webinar and demo series – Meet the Experts, in partnership with our Technical product experts and Product management. These technical sessions are designed to encourage interaction and knowledge gathering around some of our latest innovations and capabilities across Master Data Management, Data Integration, Data Quality, Big Data etc. In these sessions, we will strive to provide you with as much technical details including new features and functionalities as possible, and where relevant, show you a demo or product walk-through as well.

Topic and Agenda



  • Meet the Experts – MDM 10.2 Realtime APIs using Business Entity Services
  • Date: July 18th  2017
  • Time: 8:00 AM PST
  • Duration: 1 Hour


Unleash the power of data driven digital disruption with real time API calls to provide the master data that your business desires in the way they want. The latest version of Informatica’s market-leading, multidomain MDM platform 10.2 enhances the business and data steward experience by providing real time APIs which can be defined and distributed with a flexible and most intuitive user interface.


Join us as we introduce the next generation Business Entity Services and demonstrate how we are delivering revolutionary new approaches to your real time API interfaces. Get ready to grab the ‘under the hood’ tips and techniques to replace the existing API interfaces you may have, with the new age interface including REST framework.


  • Business Entity Services (BE/BS) - Introduction
  • Replacing Service Integration framework (SIF) with BE/BS API – Comparison, tips and tricks
  • BE/BS extensions – An incredible approach to implement service customization
  • Provisioning UI – Next generation UI, the most flexible and powerful application to configure the business entities
  • Demonstration – Yes, a live demo on how to configure and consume the APIs




  • Alex Chigrinets , Lead Product Specialist, MDM


Registration details for the Webex


Topic: MDM 10.2 Realtime APIs using Business Entity Services

Date: Tuesday, July 18, 2017
Time: 8:00 am, Pacific Standard Time (San Francisco, GMT-08:00)

To register for this meeting
1. Go to
2. Register for the meeting.

Once the host approves your request, you will receive a confirmation email with instructions for joining the meeting.

To view in other time zones or languages, please click the link:

You can contact us at:

With our vision to provide the best omni-channel customer experience and automate support operations, we are excited to announce the launch of a new and improved Informatica Network. Informatica Network, a community platform, allows you to engage and collaborate thereby empowering you to take full advantage of Informatica products.


We listened to you closely and brought together better user experience and enhancements. In addition to providing rich repository of content - Knowledge Base articles, Documentation guides, How-To Library, Product Availability Matrix, Support TVs, Upgrade Planners, Informatica University training modules - and community collaboration through Discussion Forums and User groups, numerous new features have been introduced.



  • Revamped and Responsive User Interface for seamless navigation: Whether you are a first-time user or an Informatica expert, all that you need will be available on the landing page itself. And it is mobile compatible as well!




  • Spotlight search bar with suggested results: You asked for it and we listened. We now have a spotlight search bar on each page to help you find the answers you are looking for. The type ahead and result recommendations in the drop down are bonus features introduced!

  • New “Get Started” page: All the resources to get you started with Informatica Network.



Logged In User


Informatica Network is public and all the above features can be accessed by anyone. But logging in gives you a personalized user experience:


  • Community Page: Your view into all things Informatica support. This page has been designed based on popular demand! All the relevant links are available on this page customized per your profile. You will be able to see the latest Case feeds, Community feeds, Featured Content, and Recommendations based on your search history and download history. You will also be able to view the latest announcements and content for the product community that you are associated with.


On the community page, My Activity lists the following content:


  • Case Feed: Displays the latest updates and actions pending on you for your cases. You can now respond to your cases directly from the Network instead of logging into eSupport.


  • Community Feed: Displays all the discussions, documents, ideas and so on that are created by you and the feeds related to these.


  • Featured Content: Display the latest product feature updates and announcements


  • Recommendations: You can view various content types based on your search history, download history, and the product community that you are associated with.

Note: The Recommendations are built intelligently by system learning. It may be blank initially, but the more you browse and click, the better the Recommendations. Go ahead and click away to see content customized for you!

  • Search and Download History: You can track all the searches and downloads performed so far by you.


  • Dynamic Recommendations: This is the “People who viewed this also viewed” feature for Knowledge Base content. It helps you find similar content based on searches performed by other users as well.



  • Screen Recording for cases:  Record, Upload, and Attach – You can now record your issues and attach them as videos to Cases to help articulate the issue better, hence leading to a quicker resolution time.
  • Discussion to Case: Make full use of the community by collaborating with peers and experts on any issue you might be facing with our products. You are sure to get quick resolves! And in the rare case of a no response on the discussion thread for 48 hours, “Convert to Case” button will start appearing for project contacts to raise a case directly from there.

        As a pilot, this feature is launched for the Cloud community right now.



  • Can we assist you: On popular demand, the Chat functionality is available prominently on the Cloud community and even during case creation. Go ahead and ping us anytime you have any queries.

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