Informatica has been committed to providing a seamless and personalized search experience for our customers - to deliver the right information at the right time - in each and every interaction across all knowledge sources and channels.
Continuing with our endeavor to innovate and provide the best customer experience, we are now introducing a new unified search experience for our customers. This new enterprise search is focused on providing most relevant search results in the shortest span of time. In addition to faster performance, there are numerous additional features like search-as-you-type, responsive UI, multilingual search, personalized interface, share the query,and manymore…
The highlights of the new search include:
- Unified Search: The new search provides a unified and secure access to different content repositories
- Context-aware content recommendations: Before you could even raise a support ticket, our search engine will proactively suggest the most relevant information customized just for you. Search-as-you-type!
- Intuitive User Interface with New Filters: With the least level of effort, customers can easily refine their search experience to get a unified view of the most appropriate insight into the various knowledge sources.
For example, the new interface for Discussion Forums organizes the results into relevant threads with correct answers displayed on top. And, you can also filter by specific users now.
- Multi-lingual support: Search in your preferred language now.
- Share Query: You can now share the query for search term, thereby the corresponding result set, with your peers. Quick and seamless access to all!
- Intelligent search engine with improved relevancy and faster performance: The new technology not only engages the customer but also provides most relevant solutions to complex issues at a lightning speed.
- Mobile compatibility: Responsive UI ensures you can search anywhere, anytime.
- Export to Excel: You can export into an excel file and share all search results with your peers.