Informatica announces a new set of innovative global support programs designed to further accelerate time-to-value and maximize return-on-investment for  customers.

 

The new Informatica support offerings include:

  • Customer success service bundles to accelerate business outcomes.
  • Proactive value-added services that can be tailored for key business needs to increase the return on Informatica investments.
  • Advanced tools to speed successful product adoption.

 

New Programs for On-Premise Implementations

New support offerings for customers with on-premise Informatica solutions include:

  • Predictive Escalation:  Designed to preempt escalations, which potentially could impact customers’ businesses.
  • Checkpoint Services: Services to proactively review, analyze and provide recommendations tailored to customers’ requirements and environments.
  • Informatica DiscoveryIQ Plus: A next-generation customer connect platform providing customers a comprehensive view of product usage and consumption
  • Customer Success Manager: For customers making significant investments with Informatica, to get the most value from the investments, customer success managers will help align Informatica products with key business drivers and initiatives.

 

New Programs for Cloud Implementations

New support offerings for customers of cloud-based Informatica solutions include:

  • Cloud Customer Success Services: To get the most value from Informatica cloud investments, customer success managers will help align Informatica products with key business drivers and initiatives. Benefits include:
    • An assigned single point of contact during the onboarding process.
    • Expert review of project objectives and delivery milestones.
    • Best practice and architecture sessions from experienced Informatica professionals.
  • Value Added Services: Proactive services, beyond conventional support, to meet complex business requirements accelerating adoption, mitigating project risks and reducing total cost of ownership. Services include:
    • Upgrade Checkpoint Service
    • Critical Milestone Support
    • Best Practice Review
    • Adoption Monitoring & Benchmarking
    • Informatica DiscoveryIQ

 

More resources about the new offerings:

Customer Guide to GCS Services, Policies, and Procedures

Press Release: New Informatica Support Programs Accelerate Customer Time-To-Value And Maximize ROI

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