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2014

We are proud to announce that Informatica, for the ninth consecutive year, has achieved top marks in customer loyalty in the 2014 Data Integration Customer Satisfaction Survey conducted by independent research firm TNS, a global leader in insight and information.

 

According to the TNS survey, Informatica led the competitive field in achieving the best scores in key areas such as overall value received relative to price paid, support programs meeting customer needs, and ability to provide global support. Informatica PowerCenter made significant gains over last year in ease of software installation, reliability and price competitiveness.

 

In additional survey findings:

•             91 percent of Informatica customers surveyed said they intend to repurchase Informatica solutions.

•             97 percent of Informatica customers with annual revenues in excess of $10 billion said they intend to repurchase from Informatica.

•             89 percent of Informatica customers said they are likely to spend at the same or higher levels in 2014 compared to 2013.

 

More details at Nine Years In A Row Informatica Achieves Top Marks In Customer Loyalty For Data Integration.

 

Regards,

MySupport Team

What's new on MySupport

Posted by Vidya Oct 16, 2014

In our continued effort to improve our service to you, we are pleased to announce that we have introduced few enhancements in our MySupport portal:

 

  • Search Support TV videos and Informatica Expert Assistant troubleshooting wizards directly from our Knowledgebase,  and
  • Search the PIM Change Requests (CR) using our CR Tracking and Online Support system.

   

Search Videos and Informatica Expert Assistant from Knowledgebase (KB)

 

As part of KB Search enhancement, we have introduced 2 new content types as filters in our KB search page. You can now select Support TV and Expert Assistant as document type filters:

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Additionally, you can also filter videos and expert assistant interactive guides by selecting the respective tabs from the search results page.

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Searching PIM and Procurement Change Requests

You can now search and track the progress of a Change Request created for our PIM and Procurement products directly, using our CR Tracking system.

 

To search for a CR:

  1. Login to MySupport and click  Change Request Tracking  from the Online Support section.
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  2. In the new page, enter the CR number (for ex:HPM-17012) against CR/Bug Number and click Search..
  3. All the details of the CR should be displayed.
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  4. From the Online Support, you  can track the CR number under the corresponding project.
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  5. All CRs can be found in the section “Change Request”:

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     *Change Request is any enhancement/improvement/bug request made to Product Development.

 

We sincerely hope that these feature are helpful to all our customers as continue our customer-centric focus and work across the teams to improve the customer experience. Please let us know your thoughts and ideas by commenting below.

 

Regards,

MySupport Team

Data Archive might have archived data to the Informatica Data Vault incorrectly if you used one of the following versions of Data Archive: Data Archive 6.1 HotFix 1 with Emergency Bug Fix (EBF) 13054 or EBF 13117

  • Data Archive 6.1 HotFix 1 with EBF 13054 or EBF 13117
  • Data Archive 6.2
  • Data Archive 6.2 with EBF 14081

 

If you used one of the affected versions, Data Archive might have truncated data with the Integer, Decimal, Varchar, or Char data types.


Please see the attached document for more details.

If you used one of the following versions of Data Archive to archive to the Informatica Data Vault, Data Archive might have archived tables with LOB data incorrectly.

  • Data Archive 6.2 HotFix 1 with Emergency Bug Fix (EBF) 14075, EBF 14105, or EBF 14389
  • Data Archive 6.2 HotFix 2

 

The issue occurs when you archive tables containing links to LOB data to the Data Vault. Data Archive might associate the link to the LOB data with the wrong row in the table. You do not see an error message because the archive job does not fail. However, the data that you access in the Data Vault might be incorrect.

 

To resolve the issue, you must apply an EBF, unregister and drop the affected tables from the metadata, and archive the affected tables back into the Data Vault.

 

Please see the attached document for more details.

Dear Informatica Customers,

 

We are delighted to announce the next of the Webinar series, "PowerCenter  Auto Memory Settings for Optimization and Scalability " on 30th October 2014 from 8 AM to 9AM (PST).

 

Registrations for the Webinar are now open and the URL to register is:

 

https://informaticameeting.webex.com/informaticameeting/j.php?ED=302095007&UID=510472622&RT=MiM0(Join as Participant)

 

Alternatively,

 

 

**********************************************************

Below is the high level agenda for this Webinar.

 

  • PowerCenter session and memory allocation
  • Buffer Memory
  • Cache Memory
  • Memory for partitioned and concurrent sessions
  • Auto or calculate memory options
  • Tips for Memory Optimization and Scalability
  • Demo
  • Q&A

 

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About the speakers

 

Deepa Joshi is a Senior Engineer with Global Customer Support team having vast experience on multiple Informatica products. Along with PowerCenter she specializes in PWX adaptors like Teradata, Salesforce and Web Services.Her technical expertise is well appreciated and has earned her the rank of a trusted advisor among her customers.

 

***************************************************************

 

If you have any issues registering for the Webinar, please feel free to contact praman or Vidya and we will be glad to help.

 

Informatica Support Webinars are a monthly initiative from the Global Support Organization, where a Subject Matter expert will be presenting a webinar on a particular product.

 

You can also suggest the topics of interest and we shall try to get a webinar arranged on the same.

 

Regards,

MySupport Portal Team

Executive Summary:

 

The “Shellshock Bug” has been widely reported in the news recently. There is a security hole in the “bash” command-line shell command, available in most UNIX and Linux-based operating systems.  Any product which invokes shell commands via “bash” is potentially vulnerable to this issue. UNIX and Linux OS vendors have by now made available patches that close this security hole.

 

           

Affected Software & Suggested Actions

 

After the emergence of the Shellshock bug, Informatica investigated potential exposure to our products. Although no Informatica products require patching or updating at this time, most Informatica products can issue shell commands through standard documented usage of those products. 

 

The Informatica products which can make command-line calls via bash are listed here https://mysupport.informatica.com/infakb/faq/7/Pages/14/301574.aspx .If you are running any of the products on this list, you should apply your OS vendors’ bash patch immediately in order to ensure your environment is secure.  Even if you are not running any of the products on this list, Informatica encourages you to consult with your OS vendor.

 

 

Frequently Asked Questions (FAQs) related to this advisory:

 

1: What is the “Shellshock Bug?”

“Bash” is a command-line execution utility that appears on many flavors of UNIX and Linux operating systems.  Security issue CVE-2014-6271 allows remote hackers to execute arbitrary code on the host machine, and is popularly known as the “Shellshock Bug”. 

Please refer to https://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-6271  for further information.

 

2: What is the scope of this advisory?

This advisory is applicable to several Informatica products which invoke command line executables via bash. Please see the complete list at https://mysupport.informatica.com/infakb/faq/7/Pages/14/301574.aspx

 

3: Is there a workaround or patch available for this issue? How can I be notified of an available patch?

Patches for the bash utility are available from the respective operating system vendors and all customers are encouraged to contact those vendors directly.

 

4: Whom should I contact for additional questions?

For all questions related to this advisory, please contact your nearest

Informatica Global Customer Support center:


- Informatica Global Customer Support.

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