Informatica Global Customer Support is delighted to bring to you our first set of Structured Troubleshooting Wizards also known as Informatica Expert Assistant. This new support channel will deliver personalized support information to our customers in an interactive manner. The wizard-driven troubleshooting tool will help you isolate and resolve issues on your own. The questions asked and steps provided here are intended to help you solve issues through self-service.

 

 

 

With a vision to empower our customers, we are constantly looking for new ways to engage and enable customers. Informatica Expert Assistant is our latest initiative in that direction.

 

 

 

Key highlights of Informatica Expert Assistant:

 

 

 

  • Topics categorized by product family such as PowerCenter, MDM, ILM, Data Quality, B2B etc.
  • Troubleshooting and How-To information in the form of Interactive flowcharts
  • Simple and easy to use interfaces accessible through My Support portal
  • Option to provide feedback on content and structure

 

 

 

So what are you waiting for, go ahead and explore this space now!!

 

 

 

Don’t forget to send us your feedback. We are listening!

 

 

 

-Informatica Global Customer Support Team