Informatica Network : 2013 : April Skip navigation

Thank you all for attending the third INFASupport Webinar that was hosted on 04/25/2013 .The webinar on "Introduction to Informatica 9.x Architecture" was brought to you by Informatica Global Customer Support.


The recording of the Webinar can be viewed at : or through Support TV on Informatica MySupport portal.




Topic : Introduction to Informatica 9.x Architecture


Agenda includes


  • Overall architecture
  • Difference between 8.x and 9.x
  • Framework
  • Communication Process Flow
  • HA
  • Troubleshooting Guidelines
  • Q&A


About the Speaker:


Laxminarasimhan Veeraraghavan is Principal Support Engineering with Informatica Global Customer Support with over 3 years of experience in helping customers. He is one of the go-to persons for all Platform related questions and he also is a SAM for our strategic accounts.


This Webinar series is a monthly initiative from the Informatica Support, where Subject matter experts will be presenting on different products from a support perspective.


You can log on to our Support portal or follow us on twitter at for more details about the next topics lined up for the coming months.


All those who attended the Webinar, we request you to give your feedback through our survey at:




MySupport Portal Team

Top Contributors of Q1 2013

Posted by Vidya Apr 10, 2013

myinfa_banner_Top Contributors.jpg


Name: Yogesh Agrawal


In Yogesh's words:


I have been actively using MySupport portal to gain a lot of knowledge and expertise in Informatica platform products. At InfoCepts I have been working on Informatica platform products like PowerCenter, DataServices, Informatica cloud and many others. As I look back from here and remember the day since I started using MySupport Portal, I am a completely different person now. My knowledge on Informatica domain has increased a lot, since I shared and gained a lot of knowledge from the Informatica MySupport community members.


This site provides all the knowledge related to Informatica under one roof- we have KB articles, PAM, product documents, support videos and many other things which solves our problems instantly.Informatica Marketplace is one of the best thing provided by Informatica to get ready made solution for most of the data integration scenarios.


I would like to thank Informatica team for providing such a fantastic platform to the Informatica community members !!



Name: Srikanth Vishnuvajhala


In Srikanth's words:

Informatica has been offering a wonderful support platform to learn and share my experience in the form of interacting with fellow community members. Knowledge sharing enables community members to capitalize on lessons learned by gaining insight and understanding from experience.


Visiting Informatica Support portal has become a part of my daily routine and it’s been an honor to take part in technical discussions with some of the best talents who thinks out of the box and will come up with best possible solutions for any given problem.


I take this opportunity to congratulate Informatica for providing an informative and feature rich support portal where it benefits both novice and experts in gaining the knowledge and sharpen the skills.

The site is truly a worldwide effort and yet without your desire and hard work to make it a reality, it would have never happened.


Name: Naveed Rahman


In Naveed's words:


“I have been actively using my support portal and has been associated with Informatica for a last couple of years. At InfoCepts I have been working in Design and Development on power center, data quality and data transformation, data Services, Power Exchange and other Informatica Platform products.


I have shared my knowledge as well as gained a lot of knowledge from my support portal. My experience keeps on increasing as I used my support portal to gain a lot of things. To me this is the sole shop for great and versatile Informatica solutions where you can find all the Informatica experts under one roof.


Since I started using my support portal I am a completely different person now. My knowledge has greatly increased, thanks to great and versatile solutions provided in my support portal and Informatica Marketplace.


My support portal helped me a lot when I started working on Power Exchange for Oracle CDC. Thank you Informatica team for providing such a wonderful platform for all the Informatica techies to come together and share their knowledge !!"



Congratulations to our Q1 2013 winners. They win a 300$, 200$ and 100$ Amazon gift card respectively.


To Learn more details about the Top Contributor program, refer to the blog post here .


“We strongly encourage users who ask questions to return to the  forums and hand out reward points to the most helpful users.”



MySupport Portal Team

KB Articles


  1. Informatica MDM Performance Foundation Guide 9 (146176)
  2. Utility to retrieve the stack trace from a core file or a hanging Informatica process (pmstack 2.0)(13652)
  3. Knowledge Link: Known limitations in PowerCenter 8.6.1 (106159)
  4. HOW TO: Run the CSM Client (31738)
  5. HOW TO: Configure PowerCenter to connect to Microsoft SQL Server from UNIX (15373)
  6. ERROR:"WRT_8165 TIMEOUT BASED COMMIT POINT reported in the session log   file" in PowerCenter (138428)
  7. Knowledge   Link: Working with PowerCenter Transformations (109229)
  8. Knowledge Link: Informatica 9.0 (110169)
  9. PowerCenter High Availability Overview (20485)
  10. HOW TO: Set a PowerCenter service Custom Property (18015)
  11. Guidelines for using PowerCenter grid (18593)
  12. FAQ:What does the message "WRT_8165 - TIMEOUT BASED COMMIT POINT" in the session log mean?(119214)
  13. HOW TO: Generate a CSM file and upload it to My Support using the Informatica Administrator (Administration Console)(106522)
  14. "[DOM_10079] Cannot start service [my_metadata_manager_service] on any node specified for the service.Check the service log and resolve any error listed for the   service" when Metadata Manager is unable to start on Informatica 9.1.x (136201)
  15. HOW TO: Test an ODBC connection using SSGODBC (15339)
  16. “[[CCM_10541] Failed to create client for service [DomainService] with error [[DTF_0006] Unable to establish a session within the timeout period.]]” when starting   Informatica Service after installing PowerCenter 9.1(120836)
  17. ERROR: "DOM_10094: Node was the master gateway node and it failed to update the database with the master row information within the refresh interval   [32000]" when the PowerCenter node or domains fails (21140)
  18. HOW TO: Configure DataDirect ODBC on UNIX with PowerCenter (14684)
  19. "First   error code [36401], message [ERROR: Session task instance: Execution terminated unexpectedly.]" running a PowerCenter session (14827)
  20. HOW TO: Migrate the PowerCenter domain to a new database(20109 )






  1. Using PowerCenter to Process Flat Files in Real Time
  2. Using SequeLink to Access Data
  3. Running a Workflow on a PowerCenter Grid
  4. System Performance Guidelines for Data Quality Mapping Operations
  5. How to Achieve Greater Availability in Enterprise Data Integration Systems
  6. Using Groups and Roles to Manage Informatica Access Control
  7. Upgrading PowerCenter 8.1.1 to Informatica 9.1.0 HotFix 3 Using the Command Line
  8. How to Use PowerCenter Web Services to Extend the Power of Data Integration
  9. Informatica Data Replication 9.1.1 FAQs
  10. How to Use PowerCenter with Teradata to Load or Unload Data




  1. Push Down Optimization in PowerCenter
  2. Getting started on Data profiling
  3. How to Integrate PowerCenter with B2B Data Transformation
  4. INFASupport Webinar recording "What's new in IDQ V9.5.x"
  5. PowerCenter - Web Service Consumer Transformation
  6. System Performance analysis using 'nmon' on AIX and Linux
  7. Using LDAP Authentication in an Informatica Domain
  8. How to automate the repository and domain back up process for disaster recovery in PowerCenter
  9. How to create PowerCenter Web Services hosted by Web Services Hub
  10. How to Register Salesforce plug-in in PowerCenter

Dear Informatica Customers,


We are delighted to announce the next of the Webinar series, Introduction to Informatica 9.x Architecture on 25th April 2013 from 8 AM to 9AM (PST) .


Registrations for the Webinar are now open and the URL to register is (Join as Participant)





More details are available below:


Topic : Introduction to Informatica 9.x architecture

Agenda includes


  • Overall architecture
  • Difference between 8.x and 9.x
  • Framework
  • Communication Process Flow
  • HA
  • Troubleshooting Guidelines
  • Q&A

About the Speaker:


Laxminarasimhan Veeraraghavan is Principal Support Engineering with Informatica Global Customer Support with over 3 years of experience in helping customers. He is one of the go-to persons for all Platform related questions and he also is a SAM for our strategic accounts.



If you have any issues registering for the Webinar, please feel free to contact Pattabhi at and he will be glad to help.


InfaSupport Webinars are a monthly initiative from the Global Support Organization, where a Subject Matter expert will be presenting a webinar on a particular product.


That's not all, you can also suggest the topics of interest and we shall try to get a webinar arranged on the same.



MySupport Portal Team

As we continue to see increase in number of products to support and increasing number of logs and diagnostic data when resolving customer service requests, there is a compelling need for single diagnostic platform that helps collect all these information in one click.  To avoid the multiple iterations between support engineer and customers in collecting the diagnostic data and to improve overall productivity of customer’s helpdesk, we are proud to announce the launch of a new application called "Log Express" to all our customers.


This tool enables deeper troubleshooting by looking for specific scenarios and collecting huge amounts of data in one swoop for use by Informatica support engineers.


A “self-help” web-based application, this tool unobtrusively collects all required diagnostic data including logs, configuration reports, workflow exports, etc. from a customer’s environment and uploads it to Informatica in order to dramatically decrease the problem discovery time.


Its scenario-based Wizards UI helps customers understand problem type and identify all appropriate logs for upload – so the task is done correctly and completely the first time. Once logs are transferred, they are parsed by a mining engine that enables engineers to narrow down the issue, isolate problems areas and detect anomalies. This results in  overall time to resolution reduced by 25%, significant support engineer productivity increase, enhanced product quality through monitoring of error trends.


You can get more details on this application from the following link:



My Support Portal Team

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