Yes, Informatica Global Customer Support (GCS) team won two awards last week.
The team was honored with the 2013 Gold Stevie Award for its Use of Technology in Customer Service, specifically the MySupport Portal.
This past year, GCS has focused on using technology to empower customers to avoid/manage/resolve issues through Informatica's award-winning MySupport Portal. Recognized by the Association of Support Professionals as one of the world's "Ten Best Web Support Sites," MySupport is earning considerable plaudits from customers for its use of technology, specifically:
These directly translates into increased and more effective use of MySupport resources, a strengthening of those resources, decreased site attrition, and increased call deflections.
In addition the team was also recognized with a 2013 Bronze Stevie for Innovation in Customer Service for its two next-generation proactive support tools:
The personalized Support Console is a software solution that monitors, manages and diagnoses Informatica products to detect issues in near real-time and reduce the risk of downtime.
A new extension to Informatica Support Console, is the Log Express tool that enables even deeper troubleshooting, looking for specific scenarios and collecting huge amounts of data in one swoop for use by Informatica support engineers.
For more details about new offerings from Informatica, view our Press Release -
New @InformaticaCorp Global #Customer Support Offerings Drive Self-Service, Mobile & Proactive #Customer Support http://bit.ly/XGmNks
Tweet This: Congrats @INFASupport for Gold & Bronze Stevies - Use of Technology & Innovation in Customer Service bit.ly/Z0wXtD @TheStevieAwards
My Support Portal team