Informatica Network : 2012 : June Skip navigation

We have continued to improve our Web Support offering to all of you, largely  driven by comments and suggestions by you: Our Customers and Partners! We could  not have done this without your help.


A big Thank You for all the help so far and a Thank You in advance for your  continued help and support. As we work together to build what works best for all  of you, we also would thank our team for delivering top notch Support Portal  along the way!


For those interested, following are some of the facts about the award:


  • The award winners were selected by a panel of judges with expertise in Web  support design and implementation using a scoring system based on 25 separate  performance criteria. The evaluation process covers the following  areas:


  • Overall usability, design, and navigation
  • Knowledgebase and search implementation
  • Interactive features
  • Customer experience
  • The major site development challenge


  • The ten winning sites will  be profiled in a book called "The Ten Best Web Support Sites of 2012," to be  published by the ASP in July.


We are extremely happy to receive the award this year. There was a lot of  hard work done to revamp our portal with introduction of Personalized  Experience, enhanced KB search, imporved CSM, improved Product Documentation  section, a total overhaul of our E-Service and other smaller improvements!


We will not stop here and we are already looking ahead to next year!


You can read more about the award here:


Informatica Press release:


Tweet This: News: @INFASupport ‘My Support’ personalized customer portal  named to 2012 "Ten Best Web Support Sites"


Do you have a feature you've been dying to tell us about? Let us know either  on this blog post, or in our Portal Feedback space right here in (



Thanks Again!



MySupport Portal Team

Continuing our efforts to provide the best user experience, we are proud to announce some exciting features on MySupport Portal.


Some of the features are:


  • Product Document Version Filters: This has been one of the most awaited features on the MySupport Portal. You can now filter the Product Documents based on the Product Version. In the Product Documents Home page, after selecting the Product Family, Product Name and Document Type, the Product Version filter is displayed  listing all the versions for selected product.



Please note that Product Version is displayed only after you select the Product Family, Name and Document Type. It is not displayed as part of the default filters.


  • Informatica Platform as a new Product Family: For easy access of all the Informatica v9.x resources, we have introduced a new Product Family called “Informatica Platform”. The products that are a part of this family are:
    • Informatica 9

    • Informatica 9.5 (will be updated by end of June)


  • Quick Link widget: All customer projects using the Secret groups functionality, can now access the different sections of the portal through the quick link widget. The quick link widget will provide you easy access to MySupport Home page, Knowledge Base, Multimedia Knowledge Base, CSM and other sections from the Home page of the secret group.



We would love to hear from you. Please send us your feedback at or leave a comment on this blog.




MySupport Team

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