Continuing with our endeavor to provide you the best user experience, we are excited to announce more enhancements on My Support portal.
Here are few highlights:
Top Community Contributor Award: Thanks for your overwhelming participation towards the My Support Top Community Contributor Award! We have received great responses from our user base and the number of interactions has increased significantly. The community is spending time in recognizing the contributions made by peers by marking the responses as Helpful and Correct.
Starting 2012 Q3, we will be announcing not one but top three contributors! And the prize has also been raised to the following:
HotFix Download Page: The HotFix Download UI has been revamped to enable you to quickly drill-down to the required HotFix version based on the OS and bit-mode. You can also identify your current and previous HotFix releases using the tabbed navigation.
TSFTP Integration: We have integrated the TSFTP server, enabling the Single Sign-On feature to allow you to download the EBFs from the My Support HotFix download system. Use the EBF tab under the HotFix Download section to download EBFs and upload files as well.
Customized CR Tracker: All users with access to the Online Support (E-Service) section of My Support portal will now be able to get a personalized view of the CRs opened for their project. Click the Change Requests quick link to view the CR information along with the associated SR number, Open and Close Date, Reported Version, Status, and Targeted Version of the fix.
Please let us know what you think of these new features and of any improvements we should make. We would love to hear from you at firstname.lastname@example.org. You could even leave a comment on this blog.
My Support Team