We have continued to improve our Web Support offering to all of you, largely  driven by comments and suggestions by you: Our Customers and Partners! We could  not have done this without your help.


A big Thank You for all the help so far and a Thank You in advance for your  continued help and support. As we work together to build what works best for all  of you, we also would thank our team for delivering top notch Support Portal  along the way!


For those interested, following are some of the facts about the award:


  • The award winners were selected by a panel of judges with expertise in Web  support design and implementation using a scoring system based on 25 separate  performance criteria. The evaluation process covers the following  areas:


  • Overall usability, design, and navigation
  • Knowledgebase and search implementation
  • Interactive features
  • Customer experience
  • The major site development challenge


  • The ten winning sites will  be profiled in a book called "The Ten Best Web Support Sites of 2012," to be  published by the ASP in July.


We are extremely happy to receive the award this year. There was a lot of  hard work done to revamp our portal with introduction of Personalized  Experience, enhanced KB search, imporved CSM, improved Product Documentation  section, a total overhaul of our E-Service and other smaller improvements!


We will not stop here and we are already looking ahead to next year!


You can read more about the award here: http://www.asponline.com/12announcement.html


Informatica Press release: http://bit.ly/MTllqZ


Tweet This: News: @INFASupport ‘My Support’ personalized customer portal  named to 2012 "Ten Best Web Support Sites" http://bit.ly/MTllqZ


Do you have a feature you've been dying to tell us about? Let us know either  on this blog post, or in our Portal Feedback space right here in (https://communities.informatica.com/community/my-support/general/support-feedback).



Thanks Again!



MySupport Portal Team