We have continued to improve our Web Support offering to all of you, largely driven by comments and suggestions by you: Our Customers and Partners! We could not have done this without your help.
A big Thank You for all the help so far and a Thank You in advance for your continued help and support. As we work together to build what works best for all of you, we also would thank our team for delivering top notch Support Portal along the way!
For those interested, following are some of the facts about the award:
We are extremely happy to receive the award this year. There was a lot of hard work done to revamp our portal with introduction of Personalized Experience, enhanced KB search, imporved CSM, improved Product Documentation section, a total overhaul of our E-Service and other smaller improvements!
We will not stop here and we are already looking ahead to next year!
You can read more about the award here: http://www.asponline.com/12announcement.html
Informatica Press release: http://bit.ly/MTllqZ
Tweet This: News: @INFASupport ‘My Support’ personalized customer portal named to 2012 "Ten Best Web Support Sites" http://bit.ly/MTllqZ
Do you have a feature you've been dying to tell us about? Let us know either on this blog post, or in our Portal Feedback space right here in (https://communities.informatica.com/community/my-support/general/support-feedback).
MySupport Portal Team
Continuing our efforts to provide the best user experience, we are proud to announce some exciting features on MySupport Portal.
Some of the features are:
Please note that Product Version is displayed only after you select the Product Family, Name and Document Type. It is not displayed as part of the default filters.
We would love to hear from you. Please send us your feedback at firstname.lastname@example.org or leave a comment on this blog.