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2012

Support Console Standard is now available for all the Informatica Customers as free download. With Support Console Standard, you can:

 

  • Configure, schedule, and execute support diagnostic tools to fix routine issues specific to your environment.
  • Manage multiple systems through a single web interface with support tools such as CSM.
  • Gain deeper understanding of your environment and repository using advanced tools such as “MetaQuery” and “Insight”.
  • Create or update your Service Requests directly from the Support Console.
  • Upgrade to Support Console Advanced through the Support Console Agent seamlessly.
  • Download and install Support Console without a License.

 

 

All Enterprise and Mission Critical level customers can continue to use the Support Console Advanced. Support Console Advanced is also available for the customers who have access to a valid license.

 

Support Console Advanced users have access to all the features, including:

 

  • Efficient business dashboard for details on Informatica domain and availability of services.
  • Effective monitoring of your PowerCenter environment and system resources such as memory, CPU, and disk utilization.
  • Instant access to reports, health checks, alerts and notifications.
  • Flexible Reporting Systems and System Management, and
  • Integrated chat feature to seamlessly access Informatica Support instantly

 

 

Note:

 

As a Support Console Standard customer, you can request for a 45 days trial license, using which you can access all the features of the Support Console Advanced.

 

Following is the comparison chart between Support Console Standard and Advanced editions:

 

 

Features

Standard

Advanced

Monitoring

System

No

Yes

Product

No

Yes

Alerts

User based alerts

No

Yes

CSM alerts

Yes

Yes

Core file alerts

Yes

Yes

Reports

Environment Reports

No

Yes

MetaQuery

Yes

Yes

Diagnostic Tools

Yes

Yes

Proactive SR

Yes

Yes

Insight

Yes

Yes

Live Help

No

Yes

 

To download Support Console Standard or Advanced versions, open a Service Request with Informatica Global Customer Support or write to SupportConsoleHelp@informatica.com

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