Support Console Standard is now available for all the Informatica Customers as free download. With Support Console Standard, you can:
- Configure, schedule, and execute support diagnostic tools to fix routine issues specific to your environment.
- Manage multiple systems through a single web interface with support tools such as CSM.
- Gain deeper understanding of your environment and repository using advanced tools such as “MetaQuery” and “Insight”.
- Create or update your Service Requests directly from the Support Console.
- Upgrade to Support Console Advanced through the Support Console Agent seamlessly.
- Download and install Support Console without a License.
All Enterprise and Mission Critical level customers can continue to use the Support Console Advanced. Support Console Advanced is also available for the customers who have access to a valid license.
Support Console Advanced users have access to all the features, including:
- Efficient business dashboard for details on Informatica domain and availability of services.
- Effective monitoring of your PowerCenter environment and system resources such as memory, CPU, and disk utilization.
- Instant access to reports, health checks, alerts and notifications.
- Flexible Reporting Systems and System Management, and
- Integrated chat feature to seamlessly access Informatica Support instantly
Note:
As a Support Console Standard customer, you can request for a 45 days trial license, using which you can access all the features of the Support Console Advanced.
Following is the comparison chart between Support Console Standard and Advanced editions:
Features | Standard | Advanced | |
Monitoring | System | No | Yes |
Product | No | Yes | |
Alerts | User based alerts | No | Yes |
CSM alerts | Yes | Yes | |
Core file alerts | Yes | Yes | |
Reports | Environment Reports | No | Yes |
MetaQuery | Yes | Yes | |
Diagnostic Tools | Yes | Yes | |
Proactive SR | Yes | Yes | |
Insight | Yes | Yes | |
Live Help | No | Yes |
To download Support Console Standard or Advanced versions, open a Service Request with Informatica Global Customer Support or write to SupportConsoleHelp@informatica.com