Support Console Standard is now available for all the Informatica Customers as free download. With Support Console Standard, you can:

• Configure, schedule, and execute support diagnostic tools to fix routine issues specific to your environment.
  
• Manage multiple systems through a single web interface with support tools such as CSM.
  
• Gain deeper understanding of your environment and repository using advanced tools such as “MetaQuery” and “Insight”.
  
• Create or update your Service Requests directly from the Support Console.
  
• Upgrade to Support Console Advanced through the Support Console Agent seamlessly.
  
• Download and install Support Console without a License.
  

All Enterprise and Mission Critical level customers can continue to use the Support Console Advanced. Support Console Advanced is also available for the customers who have access to a valid license.

Support Console Advanced users have access to all the features, including:

• Efficient business dashboard for details on Informatica domain and availability of services.
  
• Effective monitoring of your PowerCenter environment and system resources such as memory, CPU, and disk utilization.
  
• Instant access to reports, health checks, alerts and notifications.
  
• Flexible Reporting Systems and System Management, and
  
• Integrated chat feature to seamlessly access Informatica Support instantly
  

Note:

As a Support Console Standard customer, you can request for a 45 days trial license, using which you can access all the features of the Support Console Advanced.

Following is the comparison chart between Support Console Standard and Advanced editions:

To download Support Console Standard or Advanced versions, open a Service Request with Informatica Global Customer Support or write to SupportConsoleHelp@informatica.com