Informatica Network : 2011 : August : 5 Skip navigation

We have personalized your Informatica Online Support portal experience with a newly designed interface. The enhanced features offer you an enriched online interaction. The portal home page will be your starting point to a whole new user experience in Informatica’s online support.


What is new on Informatica Online Support?


The new version of Informatica Online Support is developed on Web 2.0 platform. It has some exciting new additions such as:


  • Easy navigation and intuitive interface with Quick Links to all major functions on the Home page.


  • Personalized experience where you see your latest 5 SRs when you login to the My Support portal. The display priority is in this order:
    • Waiting on Customer Status
    • Waiting on Support Status
    • Closed SRs
    • Currently No Open SR

  • When you access the Online Support from the My Support portal, you will see a list of all your projects.


  • Export allows you to query and export your service requests as well as search, refine, and export the results to a delimited or HTML file.


  • Select Project enables you to easily select your project from multiple projects. Selecting a project from the Select Project section will display all the information related to that project. If you have a single project, the Select Project section will not be shown and by default all information related to your project will be displayed.


  • The Technical Profile section has been simplified. You can now update your profile in a few seconds.


  • With Quick Links you have all options at your fingertips in an easy to find location.


  • With the new interface, working on multiple projects just got effortless.


  • Quick Search allows you to easily search SRs with any search keyword.


  • Optimized web page for best display at 1024x768 or higher screen mode and much more.



View the Multimedia KB to get a glimpse of the new online support experience

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