Microsoft Excel Connector Guide > Preface > Informatica Resources
  

Informatica Resources

Informatica Documentation

To get the latest documentation for your product, browse the Informatica Knowledge Base at https://kb.informatica.com/_layouts/ProductDocumentation/Page/ProductDocumentSearch.aspx.
If you have questions, comments, or ideas about this documentation, contact the Informatica Documentation team through email at infa_documentation@informatica.com.

Informatica Cloud Web Site

You can access the Informatica Cloud web site at http://www.informatica.com/cloud. This site contains information about Informatica Cloud editions and applications as well as information about other Informatica Cloud integration services.

Informatica Cloud Communities

Use the Informatica Cloud Community to discuss and resolve technical issues in Informatica Cloud. You can also find technical tips, documentation updates, and answers to frequently asked questions.
Access the Informatica Cloud Community at:
https://network.informatica.com/community/informatica-network/products/cloud-integration
To find resources on using Application Integration (the Informatica Cloud Real Time service), access the community at:
https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud-application-integration/content
Developers can learn more and share tips at the Cloud Developer community:
https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud-developers

Informatica Cloud Marketplace

Visit the Informatica Marketplace to try and buy Informatica Cloud Connectors, templates, and mapplets:
https://marketplace.informatica.com/community/collections/cloud_integration

Informatica Cloud Connector Documentation

You can access documentation for Informatica Cloud Connectors at the Informatica Cloud Community: https://network.informatica.com/cloud/index.htm
You can also download individual connector guides: https://network.informatica.com/docs/DOC-15333.

Informatica Knowledge Base

Use the Informatica Knowledge Base to search Informatica Network for product resources such as documentation, how-to articles, best practices, and PAMs.
To access the Knowledge Base, visit https://kb.informatica.com. If you have questions, comments, or ideas about the Knowledge Base, contact the Informatica Knowledge Base team at KB_Feedback@informatica.com.

Informatica Cloud Trust Site

Subscribe to the Informatica trust site for upgrade, maintenance, and incident notifications.
Status.Informatica.com displays the production status of all the Informatica cloud products. All maintenance updates are posted to this status page, and during an outage, it will have the most current information. To ensure you are notified of updates and outages, you can subscribe to a single component, a single incident, or the site as a whole. Subscribing to the site as a whole is the best way to be certain you never miss an update. To subscribe, go to http://status.informatica.com and click SUBSCRIBE TO UPDATES. You can then choose to receive notifications sent as emails, SMS text messages, webhooks, RSS feeds, or any combination of the four.

Informatica Global Customer Support

You can contact a Customer Support Center by telephone or online.
For online support, click Submit Support Request in Informatica Cloud. You can also use Online Support to log a case. Online Support requires a login. You can request a login at https://network.informatica.com/welcome.
The telephone numbers for Informatica Global Customer Support are available from the Informatica web site at https://www.informatica.com/services-and-training/support-services/contact-us.html.